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Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
Suggested Answer: C
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To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options, such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
21 comments · newest first
RO
Royal
1 month ago
I agree with C. Public knowledge is essential.
LY
Lynette
2 months ago
C is specific for knowledge base. Good choice.
FE
Fernanda
2 months ago
I feel D is too broad. C is safer.
AR
Aron
2 months ago
C makes sense. It's for everyone, right?
BA
Barney
2 months ago
D seems right too. Anyone should see it.
GW
Gwenn
2 months ago
I think it's C. Public access is key.
HA
Hannah
2 months ago
C is clear for both guests and customers.
DE
Delila
3 months ago
I feel C covers all bases for visibility.
SE
Sean
3 months ago
C is definitely the right choice.
DE
Desirae
3 months ago
D could work too, but C is more specific.
DE
Devorah
3 months ago
Agreed, C makes sense. Everyone should see it.
VA
Vannessa
3 months ago
I think it's C. Public access is key.
MA
Magnolia
4 months ago
Not sure about D), seems risky to me.
DU
Dusti
4 months ago
Wait, can anyone really see these articles? Sounds too open!
TO
Tora
4 months ago
Definitely C) for sure!
LI
Lisbeth
5 months ago
I think D) Visible to Anyone makes more sense!
YV
Yvonne
6 months ago
C) Visible to Public Knowledge Base is the right choice.
EN
Ena
6 months ago
I vaguely recall that "Visible to Partner" is more for specific groups, so I think it’s definitely not A). I’ll go with C) as my best guess.
BU
Burma
6 months ago
I’m a bit confused. I thought "Visible to Customer" would only apply to authenticated users, so I’m leaning towards C) instead.
JA
Janessa
6 months ago
I remember a practice question about visibility settings, and I feel like D) Visible to Anyone could be the right choice since it sounds the most inclusive.
SY
Sylvie
7 months ago
I think it might be C) Visible to Public Knowledge Base, but I'm not entirely sure if that covers both authenticated and unauthenticated users.