Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 4 Question 90 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam

Question #: 90
Topic #: 4

[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?

Choose 3 answers

APartner Value Score Matrix

BCase Escalation

CAl-Powered Knowledge Base

DPartner Incentivization Map

EChat

Show Suggested Answer

Suggested Answer: B, C, E

Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:

Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.

AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.

Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.

by Ronny at Jun 10, 2025, 11:51 PM

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Kiera

2 months ago

Partner Incentivization Map is a game changer for tracking performance!

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Gilberto

2 months ago

Wait, can you really use all these features without any coding? Sounds too good to be true.

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Lashandra

2 months ago

Chat feature is super useful for quick partner communication!

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Rickie

3 months ago

Definitely agree, but I’m not sure about the AI-Powered Knowledge Base.

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Tonette

3 months ago

I think the Partner Value Score Matrix is a must-have!

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Mattie

3 months ago

I’m a bit confused about the Partner Value Score Matrix. I think it might be useful, but I can't recall if it's included by default.

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Irene

3 months ago

I practiced a similar question, and I feel like Case Escalation could be a standard feature too. It makes sense for managing partner issues.

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Kristine

4 months ago

I think the AI-Powered Knowledge Base might be one of the standard features. It seems like something that would help partners easily find information.

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Beatriz

4 months ago

I remember studying about the features of Salesforce PRM, but I'm not entirely sure which ones are standard without customization.

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Helene

4 months ago

This is a good mix of features, some more advanced than others. I'll focus on the core PRM capabilities like lead distribution and partner lifecycle management, and avoid the more specialized features for now.

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Jenelle

4 months ago

The AI-Powered Knowledge Base is an interesting one, but I'm not sure if that's a standard PRM feature or something that requires additional customization. I'll play it safe and stick with the more obvious options.

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Carolann

4 months ago

Okay, I think I've got this. Partner Value Score Matrix and Partner Incentivization Map sound like standard PRM features, and Case Escalation could be useful for managing partner issues. I'll go with those three.

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Audrie

5 months ago

Hmm, I'm a little unsure about some of these options. I'll need to double-check the Salesforce PRM documentation to make sure I understand what's included out-of-the-box.

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Gail

5 months ago

This looks like a straightforward question about Salesforce PRM features. I'll start by reviewing the options and thinking about which ones are standard features.

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Larae

7 months ago

Ha! An 'AI-Powered Knowledge Base' - that's a good one. I'm going with A, D, and E. Can't go wrong with those tried and true features.

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Glennis

7 months ago

I think B, C, and E are the way to go. Case Escalation is crucial for handling partner issues, and an AI-powered Knowledge Base will save a ton of time.

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Viki

5 months ago

Having a Chat feature would also improve communication with partners.

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Nicolette

5 months ago

An AI-powered Knowledge Base would be a game-changer for quick access to information.

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Brandee

6 months ago

I agree, Case Escalation is definitely important for partner support.

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Sabina

7 months ago

Definitely going with A, D, and E. The Partner Value Score Matrix and Partner Incentivization Map are critical for managing partner relationships, and the chat feature is essential for real-time communication.

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