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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 4 Question 90 Discussion

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?Choose 3 answers
B) Case Escalation and C) Al-Powered Knowledge Base and E) Chat
A) Partner Value Score Matrix
D) Partner Incentivization Map

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 4 Question 90 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 90
Topic #: 4
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C, E

Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:

Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.

AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.

Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.


by Ronny at Jun 10, 2025, 11:51 PM

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Kiera
8 months ago
Partner Incentivization Map is a game changer for tracking performance!
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Gilberto
9 months ago
Wait, can you really use all these features without any coding? Sounds too good to be true.
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Lashandra
9 months ago
Chat feature is super useful for quick partner communication!
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Rickie
9 months ago
Definitely agree, but I’m not sure about the AI-Powered Knowledge Base.
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Tonette
9 months ago
I think the Partner Value Score Matrix is a must-have!
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Mattie
10 months ago
I’m a bit confused about the Partner Value Score Matrix. I think it might be useful, but I can't recall if it's included by default.
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Irene
10 months ago
I practiced a similar question, and I feel like Case Escalation could be a standard feature too. It makes sense for managing partner issues.
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Kristine
10 months ago
I think the AI-Powered Knowledge Base might be one of the standard features. It seems like something that would help partners easily find information.
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Beatriz
10 months ago
I remember studying about the features of Salesforce PRM, but I'm not entirely sure which ones are standard without customization.
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Helene
10 months ago
This is a good mix of features, some more advanced than others. I'll focus on the core PRM capabilities like lead distribution and partner lifecycle management, and avoid the more specialized features for now.
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Jenelle
11 months ago
The AI-Powered Knowledge Base is an interesting one, but I'm not sure if that's a standard PRM feature or something that requires additional customization. I'll play it safe and stick with the more obvious options.
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Carolann
11 months ago
Okay, I think I've got this. Partner Value Score Matrix and Partner Incentivization Map sound like standard PRM features, and Case Escalation could be useful for managing partner issues. I'll go with those three.
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Audrie
11 months ago
Hmm, I'm a little unsure about some of these options. I'll need to double-check the Salesforce PRM documentation to make sure I understand what's included out-of-the-box.
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Gail
11 months ago
This looks like a straightforward question about Salesforce PRM features. I'll start by reviewing the options and thinking about which ones are standard features.
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Larae
1 year ago
Ha! An 'AI-Powered Knowledge Base' - that's a good one. I'm going with A, D, and E. Can't go wrong with those tried and true features.
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Glennis
1 year ago
I think B, C, and E are the way to go. Case Escalation is crucial for handling partner issues, and an AI-powered Knowledge Base will save a ton of time.
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Viki
12 months ago
Having a Chat feature would also improve communication with partners.
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Nicolette
12 months ago
An AI-powered Knowledge Base would be a game-changer for quick access to information.
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Brandee
1 year ago
I agree, Case Escalation is definitely important for partner support.
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Sabina
1 year ago
Definitely going with A, D, and E. The Partner Value Score Matrix and Partner Incentivization Map are critical for managing partner relationships, and the chat feature is essential for real-time communication.
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Madonna
1 year ago
Yes, and the chat feature is important for quick communication with partners.
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Tasia
1 year ago
I agree, Partner Value Score Matrix and Partner Incentivization Map are key for managing partners.
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Nana
1 year ago
I agree with you, and I think Chat is the third feature.
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Rasheeda
1 year ago
I believe AI-Powered Knowledge Base is another standard feature.
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Nana
1 year ago
I think Partner Value Score Matrix is one of the features.
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