Salesforce Exam Experience Cloud Consultant Topic 4 Question 90 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 90
Topic #: 4

[All Experience Cloud Consultant Questions]

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?

Choose 3 answers

APartner Value Score Matrix

BCase Escalation

CAl-Powered Knowledge Base

DPartner Incentivization Map

EChat

Show Suggested Answer

Suggested Answer: B, C, E

Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:

Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.

AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.

Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.

by Ronny at Jun 10, 2025, 11:51 PM

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Rasheeda

2 days ago

I believe AI-Powered Knowledge Base is another standard feature.

upvoted 0 times

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Nana

10 days ago

I think Partner Value Score Matrix is one of the features.

upvoted 0 times

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