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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 2 Question 54 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 54
Topic #: 2
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to

showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of

the Home page when customers are logged in.

Which functionality should UMS utilize to showcase the Home page in different ways?

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Suggested Answer: B

This option allows UMS to showcase the Home page in different ways for its employees and customers. Page variations are different versions of a page with different layouts, components, and content.UMS can create page variations for the Home page and use audience targeting to display different variations to different audiences based on user attributes, such as profile or user type3


by Serina at Oct 18, 2023, 01:57 PM

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Dell
3 months ago
I agree with Nida, makes total sense!
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Matthew
3 months ago
Wait, can you really hide employee resources like that?
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Corrie
4 months ago
Definitely Page Variations! It’s designed for this kind of thing.
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Claudio
4 months ago
Really? I thought Sharing Sets might work too.
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Nida
4 months ago
Page Variations would be the best choice for this!
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Kerry
4 months ago
Developer Console doesn't seem right for this scenario, but I can't recall exactly why. Maybe it’s more for debugging than layout changes?
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Gerardo
4 months ago
I practiced a similar question where we had to differentiate content for users. Page Variations seems like the best fit for showing different resources.
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Glory
4 months ago
I'm not entirely sure, but I remember something about Sharing Sets being related to visibility. Could that be relevant here?
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Gilberto
5 months ago
I think we might need to use Page Variations for this. It sounds like a way to customize the layout based on user roles.
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Gerald
5 months ago
I'm a little confused by this question. Showcasing internal vs. self-help resources based on the user's login seems tricky. I'm not sure if any of these options are the perfect fit. Maybe I need to do some more research on how to best implement this kind of functionality.
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Octavio
5 months ago
Okay, let me think this through. UMS wants to exclude employee resources from the customer view of the Home page. That sounds like a job for Page Variations - I can create different page layouts based on the user's profile. Seems like the most straightforward solution.
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Lazaro
5 months ago
Hmm, I'm a bit unsure about this one. I know we need to control what's displayed on the Home page, but I'm not sure if Page Variations is the right tool for the job. Maybe I should review the Sharing Sets or Developer Console options as well.
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Dona
5 months ago
This seems like a straightforward question about customizing the Home page layout based on user profile. I think the Page Variations functionality is the best option to showcase different content for employees vs. customers.
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Gary
5 months ago
This seems pretty straightforward. I think the key is to focus on the customer feedback and how to use that to dispatch the appropriate technicians.
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Diane
5 months ago
I'm pretty sure the COE function is to provide capacity planning, so I'll go with option C.
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