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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 2 Question 5 Discussion

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.How should UC use Experience Cloud to accomplish this goal?
B) Create a single digital experience for B2C customers, B2B customers, and employees.
A) Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
C) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 5
Topic #: 2
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Ciara at May 05, 2022, 04:52 PM

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Chery
7 months ago
Option C sounds solid with a partner portal for B2B.
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Emmett
7 months ago
Wait, can B2B really handle B2C issues? Seems risky!
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Isaiah
7 months ago
Not sure about that, separate experiences might work better.
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Erinn
8 months ago
Totally agree, a single experience streamlines everything!
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Desire
8 months ago
I think option B makes the most sense for collaboration.
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Elise
8 months ago
Option D seems a bit redundant to me, having two experiences for B2B and B2C. I think we should aim for efficiency, but I might be missing something.
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Anglea
8 months ago
I feel like option A could work too, especially if we want to keep things organized for B2B and B2C separately. I just can’t recall the specifics.
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Galen
8 months ago
I remember a practice question that focused on creating separate portals for different customer types. That makes me lean towards option C, but I’m not confident.
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Reita
8 months ago
I think option B sounds right since it mentions a single digital experience for all users, which could streamline communication. But I'm not entirely sure.
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Winfred
8 months ago
Ah, I remember learning about CLF in class. This is a good opportunity to show what I know.
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Honey
8 months ago
Ah, I see what they're getting at. The right answer depends on whether the environments are accessing the same processes and if there are any security reasons to segregate the services.
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Mozell
8 months ago
I'm kind of hesitant here; could it be that I'm mixing up the percentages? Wasn't there a practice question about a similar scenario with different numbers?
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Arlie
8 months ago
This looks like a straightforward question about detecting plaintext credential transmission. I think the answer is A, since SSH connections can potentially expose credentials in plaintext.
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