Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam

Question #: 5
Topic #: 2

[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

ACreate a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.

BCreate a single digital experience for B2C customers, B2B customers, and employees.

CCreate a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

DCreate a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Show Suggested Answer

Suggested Answer: B

by Ciara at May 05, 2022, 04:52 PM

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Chery

5 months ago

Option C sounds solid with a partner portal for B2B.

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Emmett

6 months ago

Wait, can B2B really handle B2C issues? Seems risky!

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Isaiah

6 months ago

Not sure about that, separate experiences might work better.

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Erinn

6 months ago

Totally agree, a single experience streamlines everything!

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Desire

6 months ago

I think option B makes the most sense for collaboration.

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Elise

6 months ago

Option D seems a bit redundant to me, having two experiences for B2B and B2C. I think we should aim for efficiency, but I might be missing something.

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Anglea

6 months ago

I feel like option A could work too, especially if we want to keep things organized for B2B and B2C separately. I just can’t recall the specifics.

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Galen

6 months ago

I remember a practice question that focused on creating separate portals for different customer types. That makes me lean towards option C, but I’m not confident.

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Reita

7 months ago

I think option B sounds right since it mentions a single digital experience for all users, which could streamline communication. But I'm not entirely sure.

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Winfred

7 months ago

Ah, I remember learning about CLF in class. This is a good opportunity to show what I know.

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Honey

7 months ago

Ah, I see what they're getting at. The right answer depends on whether the environments are accessing the same processes and if there are any security reasons to segregate the services.

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Mozell

7 months ago

I'm kind of hesitant here; could it be that I'm mixing up the percentages? Wasn't there a practice question about a similar scenario with different numbers?

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Arlie

7 months ago

This looks like a straightforward question about detecting plaintext credential transmission. I think the answer is A, since SSH connections can potentially expose credentials in plaintext.

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