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Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
Suggested Answer: B
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13 comments · newest first
JO
Jordan
12 months ago
No doubt, it's the Experience Tracker for sure.
AL
Alberto
12 months ago
I’m surprised Einstein Customer isn’t the answer!
AN
Annmarie
12 months ago
Community View seems less likely.
MA
Marta
1 year ago
I thought it was Customer Insights.
SH
Shawana
1 year ago
It's definitely the Experience Tracker!
SA
Samira
1 year ago
I was leaning towards Einstein Customer, but I remember it being more about predictive analytics rather than tracking actions.
TE
Tegan
1 year ago
Community View sounds familiar, but I don't think it directly informs agents about customer actions.
LA
Lashaunda
1 year ago
I feel like Customer Insights could also be a contender, but I can't recall if it's specifically for the Service Console.
RO
Robt
1 year ago
I think it might be Experience Tracker, but I'm not completely sure. I remember it being related to tracking customer actions.
WI
William
1 year ago
Ah yes, I remember learning about a la carte in my hospitality management class. It's definitely option A - a menu with prices listed for each individual item. I feel confident about that.
LI
Ligia
1 year ago
This looks like a tricky question. I'll need to carefully read through the details and think it through step-by-step.
CI
Ciara
1 year ago
This looks like a straightforward question about authentication methods for a self-hosted Linux agent. I think I'll go with option B - personal access token (PAT) since that's a common way to authenticate agents in DevOps workflows.
JE
Jesusa
1 year ago
I'm a bit unsure about this one. The distance between cable ties could vary depending on the application, so I'll need to consider the context clues in the question.