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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 6 Discussion

Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
B) Customer Insights
A) Experience Tracker
C) Community View
D) Einstein Customer

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 6
Topic #: 10
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

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Suggested Answer: B

by Lucy at May 04, 2022, 04:50 AM

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Jordan
7 months ago
No doubt, it's the Experience Tracker for sure.
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Alberto
7 months ago
I’m surprised Einstein Customer isn’t the answer!
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Annmarie
7 months ago
Community View seems less likely.
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Marta
8 months ago
I thought it was Customer Insights.
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Shawana
8 months ago
It's definitely the Experience Tracker!
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Samira
8 months ago
I was leaning towards Einstein Customer, but I remember it being more about predictive analytics rather than tracking actions.
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Tegan
8 months ago
Community View sounds familiar, but I don't think it directly informs agents about customer actions.
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Lashaunda
8 months ago
I feel like Customer Insights could also be a contender, but I can't recall if it's specifically for the Service Console.
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Robt
8 months ago
I think it might be Experience Tracker, but I'm not completely sure. I remember it being related to tracking customer actions.
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William
8 months ago
Ah yes, I remember learning about a la carte in my hospitality management class. It's definitely option A - a menu with prices listed for each individual item. I feel confident about that.
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Ligia
8 months ago
This looks like a tricky question. I'll need to carefully read through the details and think it through step-by-step.
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Ciara
8 months ago
This looks like a straightforward question about authentication methods for a self-hosted Linux agent. I think I'll go with option B - personal access token (PAT) since that's a common way to authenticate agents in DevOps workflows.
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Jesusa
8 months ago
I'm a bit unsure about this one. The distance between cable ties could vary depending on the application, so I'll need to consider the context clues in the question.
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