Discuss Salesforce Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Topic 10 Question 43

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

AGive access to its internal orgs using Chatter groups

BOpen its Slack implementation to all customers

CCreate a site with the Customer Service template

DCreate a site with the Marketing Microsite template

Suggested Answer: C

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13 comments · newest first

Rosalind 12 months ago

Chatter groups could work, but not sure if it's user-friendly enough.

Esteban 12 months ago

Opening Slack sounds risky, not all customers will want that.

Trinidad 12 months ago

Really? Can a site actually reduce support calls?

Octavio 1 year ago

Totally agree, a dedicated site would help a lot!

Lorrie 1 year ago

I think option C is the best choice for customer service.

Glory 1 year ago

I vaguely recall that marketing templates are usually for promotions, not support. So, I doubt option D is the right choice for this scenario.

Kallie 1 year ago

I think we practiced a similar question about using Chatter for internal communication. Option A could work, but it might not be enough for external customers.

Edelmira 1 year ago

I'm not entirely sure, but I feel like opening Slack to customers could lead to more confusion than help. Option B seems risky.

Sheron 1 year ago

I remember we discussed the importance of using the right templates for customer engagement. I think option C might be the best fit since it focuses on customer service.

Valentine 1 year ago

Ugh, I hate questions about international trade policies. There's just so much to keep track of. I'm going to have to guess on this one and hope for the best.

Theodora 1 year ago

This seems like a straightforward question about improving collaboration between product managers and the sales team. I think the key is finding ways to share information and get the right people involved in sales deals.

Mozell 1 year ago

Hmm, I'm not sure about this one. I'm trying to think through the different options, but I'm a bit confused on how the subnets being organized by building would factor in. I'll have to think about this a bit more.

Aretha 1 year ago

I practiced a similar question where walls and windows were definitely options, so maybe grids is the right pick?

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 43 Discussion