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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 43 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 43
Topic #: 10
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

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Suggested Answer: C

by Roslyn at Feb 07, 2023, 08:32 PM

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Rosalind
4 months ago
Chatter groups could work, but not sure if it's user-friendly enough.
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Esteban
4 months ago
Opening Slack sounds risky, not all customers will want that.
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Trinidad
4 months ago
Really? Can a site actually reduce support calls?
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Octavio
4 months ago
Totally agree, a dedicated site would help a lot!
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Lorrie
4 months ago
I think option C is the best choice for customer service.
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Glory
5 months ago
I vaguely recall that marketing templates are usually for promotions, not support. So, I doubt option D is the right choice for this scenario.
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Kallie
5 months ago
I think we practiced a similar question about using Chatter for internal communication. Option A could work, but it might not be enough for external customers.
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Edelmira
5 months ago
I'm not entirely sure, but I feel like opening Slack to customers could lead to more confusion than help. Option B seems risky.
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Sheron
5 months ago
I remember we discussed the importance of using the right templates for customer engagement. I think option C might be the best fit since it focuses on customer service.
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Valentine
5 months ago
Ugh, I hate questions about international trade policies. There's just so much to keep track of. I'm going to have to guess on this one and hope for the best.
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Theodora
5 months ago
This seems like a straightforward question about improving collaboration between product managers and the sales team. I think the key is finding ways to share information and get the right people involved in sales deals.
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Mozell
5 months ago
Hmm, I'm not sure about this one. I'm trying to think through the different options, but I'm a bit confused on how the subnets being organized by building would factor in. I'll have to think about this a bit more.
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Aretha
5 months ago
I practiced a similar question where walls and windows were definitely options, so maybe grids is the right pick?
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