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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 43 Discussion

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.What should AW Computing do to accomplish this goal?
C) Create a site with the Customer Service template
A) Give access to its internal orgs using Chatter groups
B) Open its Slack implementation to all customers
D) Create a site with the Marketing Microsite template

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 10 Question 43 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 43
Topic #: 10
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Roslyn at Feb 07, 2023, 08:32 PM

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Rosalind
7 months ago
Chatter groups could work, but not sure if it's user-friendly enough.
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Esteban
7 months ago
Opening Slack sounds risky, not all customers will want that.
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Trinidad
7 months ago
Really? Can a site actually reduce support calls?
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Octavio
8 months ago
Totally agree, a dedicated site would help a lot!
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Lorrie
8 months ago
I think option C is the best choice for customer service.
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Glory
8 months ago
I vaguely recall that marketing templates are usually for promotions, not support. So, I doubt option D is the right choice for this scenario.
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Kallie
8 months ago
I think we practiced a similar question about using Chatter for internal communication. Option A could work, but it might not be enough for external customers.
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Edelmira
8 months ago
I'm not entirely sure, but I feel like opening Slack to customers could lead to more confusion than help. Option B seems risky.
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Sheron
8 months ago
I remember we discussed the importance of using the right templates for customer engagement. I think option C might be the best fit since it focuses on customer service.
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Valentine
8 months ago
Ugh, I hate questions about international trade policies. There's just so much to keep track of. I'm going to have to guess on this one and hope for the best.
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Theodora
8 months ago
This seems like a straightforward question about improving collaboration between product managers and the sales team. I think the key is finding ways to share information and get the right people involved in sales deals.
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Mozell
8 months ago
Hmm, I'm not sure about this one. I'm trying to think through the different options, but I'm a bit confused on how the subnets being organized by building would factor in. I'll have to think about this a bit more.
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Aretha
8 months ago
I practiced a similar question where walls and windows were definitely options, so maybe grids is the right pick?
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