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An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
Suggested Answer: B
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26 comments · newest first
TH
Theodora
3 days ago
It holds customer details.
FL
Florinda
8 days ago
Why Account?
TH
Theodora
14 days ago
I think it's Account.
CA
Casandra
19 days ago
I agree, Account is key for customer info.
SO
Sol
24 days ago
Account makes the most sense overall.
MA
Malcolm
29 days ago
True, but it relates to service delivery.
SH
Sharen
1 month ago
Premise is location-based, not products.
MA
Malcolm
1 month ago
Premise could work too.
CA
Casandra
1 month ago
But it shows service details.
NI
Nicolette
2 months ago
Contract is for agreements, not products.
CA
Casandra
2 months ago
I'm leaning towards Contract.
SO
Sol
2 months ago
Yes, it tracks products.
SH
Sharen
2 months ago
Asset? Really?
SO
Sol
2 months ago
I feel it's Asset.
NI
Nicolette
3 months ago
It holds customer details.
SH
Sharen
3 months ago
Why Account?
NI
Nicolette
3 months ago
I think it's Account.
VI
Viola
3 months ago
I was surprised to learn it’s not C) Asset! Thought that was the obvious choice.
KA
Kattie
3 months ago
Wait, are we sure it's not D) Premise? That sounds relevant too.
MA
Marisha
3 months ago
I agree with Milly, B makes the most sense.
CA
Carey
4 months ago
I thought it was C) Asset, since it relates to the products.
MI
Milly
4 months ago
Definitely B) Account! That's where customer info is stored.
DA
Dante
4 months ago
I feel like the Contract is the right choice since it often includes details about services, but I need to double-check my notes on this.
MA
Marva
4 months ago
I’m leaning towards the Premise object because it relates to the location where services are provided, but I could be mixing it up with another topic.
NA
Narcisa
4 months ago
I remember practicing a similar question, and I think the Asset object is used for tracking products, but it could also be the Contract.
LE
Leana
4 months ago
I think it might be the Account object since it usually holds customer information and their purchases, but I'm not entirely sure.