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A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end
experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with
employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them
started on the transformation journey?
Suggested Answer: B
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23 comments · newest first
HU
Hui
2 days ago
Exactly, it covers all aspects needed.
LA
Latia
7 days ago
Utility 360 gives that foundation.
TW
Twana
13 days ago
Yes, but they need a strong foundation first.
MA
Marg
18 days ago
Customer experience is crucial, though.
ER
Erick
23 days ago
I agree, it’s a solid starting point.
HU
Hui
28 days ago
Utility 360 aligns well with their current processes.
LA
Latia
1 month ago
True, but it’s not the main focus for transformation.
ER
Erick
1 month ago
Partner Management could help with integrations.
TW
Twana
1 month ago
It focuses on customer experience improvements.
MA
Marg
2 months ago
What’s good about Utility Cx?
TW
Twana
2 months ago
I prefer Utility Cx.
LA
Latia
2 months ago
It provides a comprehensive view of operations.
MA
Marg
2 months ago
Why Utility 360?
LA
Latia
2 months ago
I think Utility 360 is the best choice.
NO
Novella
2 months ago
Wait, are we sure utility 360 is the best choice? Sounds too broad.
EL
Eleonora
3 months ago
Really? I thought they’d start with utility Cx for employee transformation.
WY
Wynell
3 months ago
Partner Management could be useful, but not sure it's the best first step.
VA
Val
3 months ago
I think utility Cx is the way to go for better customer experiences!
HE
Hector
3 months ago
Utility 360 seems like a solid starting point for a holistic view.
CE
Celia
3 months ago
I recall that Utility Cx is specifically designed for customer engagement, but does that mean it’s the best starting point for employee transformation?
YO
Yong
4 months ago
I’m a bit confused about the differences between Partner Management and Utility 360. I feel like both could play a role, but which one is more critical to start with?
SE
Selene
4 months ago
I remember practicing a question about customer experience solutions, and Utility Cx seems like it could be the right fit for enhancing employee transformation.
SA
Samuel
4 months ago
I think we might need to focus on Utility 360 since it provides a comprehensive view of customer interactions, but I'm not entirely sure.