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A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
Suggested Answer: A, C
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26 comments · newest first
LE
Leslie
2 days ago
Why A and C?
TA
Tayna
8 days ago
I think it's A and C.
WI
William
13 days ago
Let’s hope for the best!
LE
Leanora
18 days ago
Same here, just need to focus on the right steps.
JO
Josefa
23 days ago
I feel confident about this one!
BU
Buck
28 days ago
Agreed, details first, then entitlements.
WI
William
1 month ago
Not as crucial at the start, I believe.
LE
Leanora
1 month ago
What about checking time slots?
JO
Josefa
1 month ago
Right, without that, you can't proceed.
BU
Buck
2 months ago
I’d go for confirming entitlements too.
WI
William
2 months ago
Definitely! You need to know who you're dealing with.
LE
Leanora
2 months ago
I think confirming customer details is key.
JO
Josefa
2 months ago
This question is tricky.
FR
Frederica
2 months ago
Not sure about that, can we skip checking entitlements?
TI
Timothy
2 months ago
Definitely A and C! Those are must-dos.
IR
Irma
3 months ago
Wait, do we really need to check time slots? Seems unnecessary.
RE
Reita
3 months ago
I think verifying customer details is key too.
PE
Pedro
3 months ago
Gotta confirm customer entitlements first!
VE
Vernice
3 months ago
I think we need to confirm entitlements and verify customer details, but I’m a bit confused about the order of operations.
PH
Phillip
3 months ago
I feel like verifying customer details is definitely one of the steps, but I can't remember if we also need to check entitlements or something else.
DA
Dahlia
4 months ago
I remember a practice question that mentioned checking available time slots, but I can't recall if that's a prerequisite or just part of the process after confirming details.
JA
Jamal
4 months ago
I think confirming customer entitlements is really important, but I'm not sure if it's the first step or if verifying customer details comes first.
MA
Maia
4 months ago
I think confirming entitlements and verifying customer details are both necessary steps based on what we covered in class.
SH
Shawna
5 months ago
I feel like checking available time slots is also crucial, but I can't recall if it's a prerequisite or just part of the process.
EZ
Ezekiel
6 months ago
I remember a practice question where we had to check entitlements first before scheduling anything. That might be one of the answers here.
AJ
Aja
6 months ago
I think confirming customer details is definitely important, but I'm not sure if it's one of the required steps.