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Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam - Topic 4 Question 42 Discussion

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?Choose 2 answers
A) Confirm customer entitlements for field service appointments. and C) Accurately confirm and verify customer details.
B) See a list of all service and work types available in the system.
D) Check available field service time slots for the week.

Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam - Topic 4 Question 42 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud Accredited Professional (AP-207) exam
Question #: 42
Topic #: 4
[All Energy and Utilities Cloud Accredited Professional (AP-207) Questions]

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

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Suggested Answer: A, C

by Marnie at May 02, 2026, 07:20 AM

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Shawna
26 days ago
I feel like checking available time slots is also crucial, but I can't recall if it's a prerequisite or just part of the process.
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Ezekiel
1 month ago
I remember a practice question where we had to check entitlements first before scheduling anything. That might be one of the answers here.
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Aja
1 month ago
I think confirming customer details is definitely important, but I'm not sure if it's one of the required steps.
upvoted 0 times
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