Salesforce Exam Energy and Utilities Cloud Topic 4 Question 26 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 26
Topic #: 4

[All Energy and Utilities Cloud Questions]

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

AConfirm customer entitlements for field service appointments.

BSee a list of all service and work types available in the system.

CAccurately confirm and verify customer details.

DCheck available field service time slots for the week.

Show Suggested Answer

Suggested Answer: A, C

by Denny at Mar 07, 2025, 09:04 PM

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Tamra

3 months ago

A and C, for sure. Gotta make sure the customer is legit before wasting everyone's time. Although, I do like Yolando's idea - just send them to the competition!

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Merlyn

1 months ago

C) Accurately confirm and verify customer details.

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Alex

2 months ago

A) Confirm customer entitlements for field service appointments.

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Yolando

3 months ago

Hold up, where's the option to just tell the customer 'Sorry, we don't service your area'? That would save a lot of time!

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Lili

3 months ago

I'd go with B and D. Knowing the available service types and time slots is crucial for getting the customer booked in efficiently. The other stuff can be done later.

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Leah

2 months ago

That's a good point. It's important to have that information handy when scheduling appointments.

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Alise

2 months ago

D) Check available field service time slots for the week.

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Miesha

2 months ago

B) See a list of all service and work types available in the system.

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Fidelia

3 months ago

I think both confirming customer entitlements and checking available time slots are necessary steps.

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Lynette

3 months ago

I believe checking available time slots is also important before creating the appointment.

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Roy

3 months ago

I agree with Coral, confirming customer details is crucial.

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Tiffiny

3 months ago

Definitely A and C. You can't create an appointment without confirming the customer's details and entitlements. Why even bother checking the schedule if the customer isn't eligible?

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Krystina

3 months ago

Confirming customer details and entitlements should always be the first steps before creating any appointment.

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Alyssa

3 months ago

Checking the available time slots is also important to ensure a convenient appointment for the customer.

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Blair

3 months ago

It's important to make sure the customer is eligible for the service before scheduling an appointment.

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Lajuana

3 months ago

I agree, confirming customer details and entitlements is crucial before creating the appointment.

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Rupert

3 months ago

It's important to make sure the customer is eligible for the service before scheduling an appointment.

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Tayna

3 months ago

I agree, confirming customer details and entitlements is crucial before creating the appointment.

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Coral

3 months ago

I think the agent should confirm customer entitlements first.

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