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Salesforce Exam Energy and Utilities Cloud Topic 4 Question 26 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 26
Topic #: 4
[All Energy and Utilities Cloud Questions]

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

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Suggested Answer: A, C

by Denny at Mar 07, 2025, 09:04 PM

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Tamra
20 days ago
A and C, for sure. Gotta make sure the customer is legit before wasting everyone's time. Although, I do like Yolando's idea - just send them to the competition!
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Yolando
23 days ago
Hold up, where's the option to just tell the customer 'Sorry, we don't service your area'? That would save a lot of time!
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Lili
24 days ago
I'd go with B and D. Knowing the available service types and time slots is crucial for getting the customer booked in efficiently. The other stuff can be done later.
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Miesha
13 days ago
B) See a list of all service and work types available in the system.
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Fidelia
28 days ago
I think both confirming customer entitlements and checking available time slots are necessary steps.
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Lynette
1 months ago
I believe checking available time slots is also important before creating the appointment.
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Roy
1 months ago
I agree with Coral, confirming customer details is crucial.
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Tiffiny
1 months ago
Definitely A and C. You can't create an appointment without confirming the customer's details and entitlements. Why even bother checking the schedule if the customer isn't eligible?
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Krystina
16 days ago
Confirming customer details and entitlements should always be the first steps before creating any appointment.
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Alyssa
18 days ago
Checking the available time slots is also important to ensure a convenient appointment for the customer.
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Blair
19 days ago
It's important to make sure the customer is eligible for the service before scheduling an appointment.
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Lajuana
21 days ago
I agree, confirming customer details and entitlements is crucial before creating the appointment.
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Rupert
24 days ago
It's important to make sure the customer is eligible for the service before scheduling an appointment.
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Tayna
1 months ago
I agree, confirming customer details and entitlements is crucial before creating the appointment.
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Coral
1 months ago
I think the agent should confirm customer entitlements first.
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