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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 25 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 25
Topic #: 3
[All Energy and Utilities Cloud Questions]

An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

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Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


by Frederick at Feb 08, 2025, 11:30 AM

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Quentin
5 days ago
I think the answer is Marketing Cloud. It's designed for mass communication and works well with the Energy and Utilities Cloud.
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Sophia
12 days ago
I'm not sure, but I think Marketing Cloud could also work well for mass communication in this scenario.
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Cordelia
13 days ago
I agree with Delpha, Communications Cloud makes the most sense for sending various types of communication to customers.
upvoted 0 times
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Delpha
17 days ago
I think the preferred cloud for mass communication would be Communications Cloud.
upvoted 0 times
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