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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 23 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 23
Topic #: 3
[All Energy and Utilities Cloud Questions]

An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

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Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


by Camellia at Jan 15, 2025, 09:23 PM

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Adolph
7 days ago
Hmm, I'm not sure about this one. With all these options, I feel like I'm playing a game of 'Font Or Foe'. But seriously, Option D sounds like the safest bet.
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Nieves
8 days ago
I'm leaning towards Option E. Server-Side generation is the way to handle a high number of line items. Who needs fancy fonts anyway? Just stick to Times New Roman, it's a classic!
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Gerri
9 days ago
Option D seems like the way to go. Server-Side generation can handle custom fonts, and with up to 100 line items, it's the best choice.
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Veronika
10 days ago
But what about the custom fonts? Wouldn't Client-Side generation be better for that?
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Keneth
17 days ago
I agree with Freeman, Server-Side generation is the way to go for a high number of line items.
upvoted 0 times
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Freeman
18 days ago
I think the administrator should recommend Server-Side generation.
upvoted 0 times
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