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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 23 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 23
Topic #: 3
[All Energy and Utilities Cloud Questions]

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

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Contribute your Thoughts:

Erick
3 days ago
I'm not sure. Maybe we should also consider assigning relevant lightning pages to the service agent user profile as mentioned in option D.
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Abraham
5 days ago
B, because what else would you expect from the Service Cloud? It's like a Swiss Army knife for customer service.
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Charolette
5 days ago
I agree with Amira. Custom OmniScripts and FlexCards seem like the best choice for showcasing the customer's 360-degree view.
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Amira
11 days ago
I think we should use option C to configure custom OmniScripts and FlexCards.
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Marisha
12 days ago
D, definitely. Who wants to reinvent the wheel when Salesforce has already built those Lightning Pages?
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Doug
18 days ago
Is there a 'All of the above' option? Sounds like you need a bit of everything to get that 360-degree view.
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Paul
20 days ago
I'd go with C. Custom OmniScripts and FlexCards can really let you tailor the experience to the energy company's needs.
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Melissa
25 days ago
B and D seem like the way to go. You get the power of the Salesforce Console and the flexibility of Lightning Pages to meet all those requirements.
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Loreta
7 days ago
B and D are definitely the best options. The Salesforce Console is great for managing customer interactions.
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