Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Energy and Utilities Cloud Topic 3 Question 13 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 13
Topic #: 3
[All Energy and Utilities Cloud Questions]

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

Show Suggested Answer Hide Answer
Suggested Answer: B

The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/


by Ruthann at Jul 08, 2024, 05:23 PM

Limited Time Offer

25%

Off

Get Premium Energy and Utilities Cloud Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Catalina
10 months ago
I don't know, guys, I'm kind of leaning towards Option A. Who wants to spend time creating all those cusNadineizations from scratch? Give me the out-of-the-box utilities and let's get this thing built!
upvoted 0 times
...
Sherman
10 months ago
Ha, Option D sounds like the easy way out - 'simple and easy' implementation, but at the cost of cusNadineization. I guess if you just want a generic self-service portal, that could work, but it's probably not what this energy company needs.
upvoted 0 times
...
Noe
10 months ago
I'm leaning towards Option B as well, but I wonder if the 'reusable components' claim is a bit of a stretch. Shouldn't we be able to reuse at least some of the call center work in the self-service portal?
upvoted 0 times
Eladia
9 months ago
Yeah, but I also agree with you, we should be able to reuse some components from the call center.
upvoted 0 times
...
Eugene
10 months ago
I think Option B makes sense, it extends everything from the call center to the self-service portal.
upvoted 0 times
...
...
Golda
10 months ago
Option B seems the most comprehensive, but I'm curious if the Energy and Utilities Cloud really does extend the data model and integrations, or if it's just a fancy skin on top of standard Salesforce.
upvoted 0 times
Shawnda
9 months ago
Option B seems the most comprehensive, but I'm curious if the Energy and Utilities Cloud really does extend the data model and integrations, or if it's just a fancy skin on top of standard Salesforce.
upvoted 0 times
...
Lavonne
9 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
upvoted 0 times
...
Cherri
10 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
upvoted 0 times
...
...
Nadine
11 months ago
Wow, I'm not sure I understand the difference between these options. They all sound like they could provide value, but it's hard to tell which one is the best.
upvoted 0 times
Tony
9 months ago
D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
upvoted 0 times
...
Noe
9 months ago
C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
upvoted 0 times
...
Daren
10 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
upvoted 0 times
...
Gregoria
10 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
upvoted 0 times
...
...
Johnathon
11 months ago
That's a good point, Felice. It's important to weigh the pros and cons of each option before making a decision.
upvoted 0 times
...
Felice
11 months ago
I see your point, Vincenza. But I think option C is also worth considering since it provides the same data model and tools as the call center to build the self-service portal.
upvoted 0 times
...
Vincenza
12 months ago
I disagree, I believe option B is more valuable as it extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website.
upvoted 0 times
...
Johnathon
12 months ago
I think option A is the best choice because it offers customizations that would otherwise have to be created through Apex.
upvoted 0 times
...

Save Cancel