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The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
Suggested Answer: C, D
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12 comments · newest first
AS
Ashton
12 months ago
Knowledge base is a must for quick info access!
CR
Cristy
12 months ago
Queues might help too, but not as efficient as Bots.
DE
Desiree
12 months ago
Really? Can Bots answer all student questions accurately?
KA
Kathrine
1 year ago
Definitely agree, Bots can handle FAQs easily.
MO
Monte
1 year ago
I think Bots and Knowledge are the best options!
BA
Barrett
1 year ago
Live Chat seems more personal, but with limited staff, I wonder if it’s the best choice. Bots definitely seem like a strong contender for automation.
TR
Trevor
1 year ago
I feel like Queues could help manage the inquiries, but they don’t really automate responses, right? I’m leaning towards Bots and Knowledge.
DE
Denna
1 year ago
I remember practicing a similar question, and I think Knowledge might be useful for providing detailed answers, but it might not be real-time like the Bots.
AR
Arthur
1 year ago
I think using Bots could be a good option since they can handle multiple inquiries at once, but I'm not sure if they can provide links effectively.
JU
Justine
1 year ago
I feel pretty confident about this question. The information provided seems clear, so I'll go with my initial instinct.
MY
Myong
1 year ago
I'm feeling pretty confident about this one. The key is to recognize that the compensating balance reduces the amount of the loan that's actually earning interest.
LA
Lashawnda
1 year ago
This seems like a tricky question. I'll need to think carefully about the options and how they relate to high availability without shared storage.