Salesforce Exam Salesforce Certified Education Cloud Consultant (ED-Con-101) Topic 7 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Education Cloud Consultant (ED-Con-101) exam

Question #: 5
Topic #: 7

[All Salesforce Certified Education Cloud Consultant (ED-Con-101) Questions]

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement?

Choose 2 answers.

AKnowledge

BQueues

CBots

DLive Chat

Show Suggested Answer

Suggested Answer: C, D

by Tiffiny at May 06, 2022, 10:34 PM

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Ashton

3 days ago

Knowledge base is a must for quick info access!

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Cristy

8 days ago

Queues might help too, but not as efficient as Bots.

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Desiree

14 days ago

Really? Can Bots answer all student questions accurately?

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Kathrine

20 days ago

Definitely agree, Bots can handle FAQs easily.

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Monte

25 days ago

I think Bots and Knowledge are the best options!

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Barrett

1 month ago

Live Chat seems more personal, but with limited staff, I wonder if it’s the best choice. Bots definitely seem like a strong contender for automation.

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Trevor

1 month ago

I feel like Queues could help manage the inquiries, but they don’t really automate responses, right? I’m leaning towards Bots and Knowledge.

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Denna

1 month ago

I remember practicing a similar question, and I think Knowledge might be useful for providing detailed answers, but it might not be real-time like the Bots.

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Arthur

1 month ago

I think using Bots could be a good option since they can handle multiple inquiries at once, but I'm not sure if they can provide links effectively.

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Justine

1 month ago

I feel pretty confident about this question. The information provided seems clear, so I'll go with my initial instinct.

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Myong

1 month ago

I'm feeling pretty confident about this one. The key is to recognize that the compensating balance reduces the amount of the loan that's actually earning interest.

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Lashawnda

1 month ago

This seems like a tricky question. I'll need to think carefully about the options and how they relate to high availability without shared storage.

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