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Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 7 Question 5 Discussion

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.Which two options should the consultant recommend to meet the requirement?Choose 2 answers.
C) Bots and D) Live Chat
A) Knowledge
B) Queues

Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 7 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Education Cloud Consultant (ED-Con-101) exam
Question #: 5
Topic #: 7
[All Salesforce Certified Education Cloud Consultant (ED-Con-101) Questions]

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement?

Choose 2 answers.

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Tiffiny at May 06, 2022, 09:34 PM

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Ashton
10 months ago
Knowledge base is a must for quick info access!
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Cristy
10 months ago
Queues might help too, but not as efficient as Bots.
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Desiree
10 months ago
Really? Can Bots answer all student questions accurately?
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Kathrine
11 months ago
Definitely agree, Bots can handle FAQs easily.
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Monte
11 months ago
I think Bots and Knowledge are the best options!
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Barrett
11 months ago
Live Chat seems more personal, but with limited staff, I wonder if it’s the best choice. Bots definitely seem like a strong contender for automation.
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Trevor
11 months ago
I feel like Queues could help manage the inquiries, but they don’t really automate responses, right? I’m leaning towards Bots and Knowledge.
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Denna
11 months ago
I remember practicing a similar question, and I think Knowledge might be useful for providing detailed answers, but it might not be real-time like the Bots.
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Arthur
11 months ago
I think using Bots could be a good option since they can handle multiple inquiries at once, but I'm not sure if they can provide links effectively.
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Justine
11 months ago
I feel pretty confident about this question. The information provided seems clear, so I'll go with my initial instinct.
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Myong
11 months ago
I'm feeling pretty confident about this one. The key is to recognize that the compensating balance reduces the amount of the loan that's actually earning interest.
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Lashawnda
11 months ago
This seems like a tricky question. I'll need to think carefully about the options and how they relate to high availability without shared storage.
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