Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 7 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Education Cloud Consultant (ED-Con-101) exam

Question #: 5
Topic #: 7

[All Salesforce Certified Education Cloud Consultant (ED-Con-101) Questions]

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement?

Choose 2 answers.

AKnowledge

BQueues

CBots

DLive Chat

Show Suggested Answer

Suggested Answer: C, D

by Tiffiny at May 06, 2022, 09:34 PM

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Ashton

4 months ago

Knowledge base is a must for quick info access!

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Cristy

4 months ago

Queues might help too, but not as efficient as Bots.

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Desiree

4 months ago

Really? Can Bots answer all student questions accurately?

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Kathrine

4 months ago

Definitely agree, Bots can handle FAQs easily.

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Monte

4 months ago

I think Bots and Knowledge are the best options!

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Barrett

5 months ago

Live Chat seems more personal, but with limited staff, I wonder if it’s the best choice. Bots definitely seem like a strong contender for automation.

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Trevor

5 months ago

I feel like Queues could help manage the inquiries, but they don’t really automate responses, right? I’m leaning towards Bots and Knowledge.

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Denna

5 months ago

I remember practicing a similar question, and I think Knowledge might be useful for providing detailed answers, but it might not be real-time like the Bots.

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Arthur

5 months ago

I think using Bots could be a good option since they can handle multiple inquiries at once, but I'm not sure if they can provide links effectively.

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Justine

5 months ago

I feel pretty confident about this question. The information provided seems clear, so I'll go with my initial instinct.

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Myong

5 months ago

I'm feeling pretty confident about this one. The key is to recognize that the compensating balance reduces the amount of the loan that's actually earning interest.

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Lashawnda

5 months ago

This seems like a tricky question. I'll need to think carefully about the options and how they relate to high availability without shared storage.

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