Discuss Salesforce Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam Topic 4 Question 70

An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce.

Which solution should the consultant recommend to meet the requirement?

AAn app on the AppExchange

BProcess Builder

CEmail-to-case

Suggested Answer: A

The consultant should recommend an app on the AppExchange to create a declaratively configured, public-facing form that creates data in Salesforce, such as FormAssembly or Formstack, which are web form builders that integrate with Salesforce. Process Builder is a tool that automates business processes based on certain criteria or actions, not a form builder. Email-to-case is a feature that converts emails from customers into cases in Salesforce, not a form builder. Reference:

https://appexchange.salesforce.com/appxStore?type=Product&keywords=form

https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

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11 comments · newest first

Lucina 11 months ago

I agree with A, it's the best choice for this scenario!

Ruthann 11 months ago

C is not suitable here, it's for cases, not forms.

Kanisha 12 months ago

Wait, can you really use an app for public forms? Sounds risky.

Keneth 12 months ago

I think B could work too, but not as user-friendly.

Haydee 12 months ago

Definitely A, AppExchange has great options!

Chaya 1 year ago

Email-to-case seems unrelated to this question; I don’t think it’s meant for public-facing forms at all.

Lourdes 1 year ago

I feel like we practiced a question about Process Builder, but it was more about automating internal processes, not creating public forms.

Julio 1 year ago

I think an app from the AppExchange could work, but I’m not confident if it’s the best option for a declarative solution.

Vilma 1 year ago

I remember we discussed using Salesforce Flow for public-facing forms, but I’m not sure if that’s the right answer here.

Ashton 1 year ago

This is a good test of my knowledge on Managed Deployments. I feel confident I can identify the three correct features from the options provided. Time to put my UCS expertise to work!

Louisa 1 year ago

This seems like a tricky one. I'm leaning towards option A, since it's the most broad and says "all journals" need to be reviewed. But I'm not 100% sure that's the right answer. I'll need to re-read the question and answers a few times to make sure I understand it fully.

Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 4 Question 70 Discussion