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A university plans to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?
The initial step that the consultant should take when planning to integrate Salesforce with the Student Information System (SIS) is B.Define the process1. This means that the consultant should identify the business requirements, use cases, and scenarios that the integration should support, such as data synchronization, data transformation, data validation, error handling, etc.The consultant should also determine the scope, frequency, direction, and volume of the data exchange, as well as the security and performance considerations2.
A . Disable Trigger Handler records and C. Use the Data Import Wizard are not valid steps for the initial integration planning.Disabling Trigger Handler records is a step that may be required when installing the Education Data Architecture (EDA) package in an existing Salesforce org, as it can prevent conflicts with existing triggers and workflows3. However, this is not related to the integration with the SIS.Using the Data Import Wizard is a tool that can be used to import data from external sources into Salesforce, such as accounts, contacts, leads, etc4. However, this is not a step for the initial integration planning, but rather a possible option for the data migration or loading.