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Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 3 Question 117 Discussion

The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.Which recommendation should the consultant make to meet this requirement?
C) Prioritize the organization's initiatives.
A) Implement Nonprofit Success Pack (NPSP).
B) Start solution design during a discovery session.

Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 3 Question 117 Discussion

Actual exam question for Salesforce's Salesforce Certified Education Cloud Consultant (ED-Con-101) exam
Question #: 117
Topic #: 3
[All Salesforce Certified Education Cloud Consultant (ED-Con-101) Questions]

The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.

Which recommendation should the consultant make to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization's initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc.Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.


by Kristeen at Nov 23, 2025, 10:34 AM

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Alberto
2 months ago
Discovery session sets the foundation for everything else.
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Kirk
2 months ago
Prioritizing initiatives helps focus the strategy.
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Natalya
2 months ago
NPSP sounds great, but we need to know our goals first.
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Tiara
2 months ago
I agree, understanding needs first is key!
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Nenita
2 months ago
I think starting with a discovery session is crucial.
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Sanda
2 months ago
Prioritizing initiatives should come first, right?
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Rolande
3 months ago
Not sure if NPSP is the best fit for us.
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Julian
3 months ago
Wait, isn’t starting with a discovery session more important?
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Susana
3 months ago
Totally agree, it’s tailored for our needs.
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Noble
4 months ago
NPSP is great for nonprofits!
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Selma
4 months ago
I hope the consultant doesn't try to sell them the Salesforce Toaster as an added bonus.
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Giovanna
4 months ago
Hmm, I wonder if the consultant will recommend a magic 8-ball to help with the decision-making process.
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Julie
4 months ago
A) Implement Nonprofit Success Pack (NPSP). This is a great option for a nonprofit organization looking to leverage Salesforce.
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Dahlia
4 months ago
B) Start solution design during a discovery session. This will ensure the consultant gathers all the necessary requirements upfront.
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Elliot
4 months ago
I feel like the discovery session is key, but I also wonder if we should consider the NPSP right away since it’s tailored for nonprofits.
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Kara
5 months ago
We practiced a question similar to this, and I think implementing the NPSP could be beneficial, especially for nonprofits. But is it the first step?
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Martha
5 months ago
I’m not entirely sure, but I think prioritizing initiatives could help align the CRM strategy with the organization's goals. It might be crucial.
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Wai
5 months ago
I remember discussing the importance of starting with a discovery session to gather requirements before jumping into solutions. That seems like a solid approach.
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Marica
5 months ago
Based on the information provided, I think the consultant should recommend starting with a discovery session. That will help them fully understand the requirements before jumping into the solution design.
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Angelica
5 months ago
Prioritizing the organization's initiatives is crucial. The consultant should recommend that to ensure the CRM strategy aligns with the nonprofit's key goals and needs.
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Stephaine
6 months ago
I'm a bit confused on the best approach here. Should the consultant focus on prioritizing the organization's initiatives or start the solution design right away? Not sure which one would be the better recommendation.
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Larae
6 months ago
C) Prioritize the organization's initiatives. This will help the consultant understand the organization's key priorities and focus the CRM strategy accordingly.
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Bong
6 months ago
NPSP is useful, but we can't skip the planning phase!
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Lorrine
6 months ago
Implementing the Nonprofit Success Pack seems like a good option to meet the CRM needs. It's designed specifically for nonprofits, so that could be a solid recommendation.
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Antonette
7 months ago
I think the consultant should recommend starting with a discovery session to understand the organization's requirements and priorities. That seems like a key first step.
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Alonso
29 days ago
True, understanding first is essential.
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Carrol
1 month ago
That can come after the discovery session.
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Johana
1 month ago
But what about prioritizing initiatives?
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Thersa
5 months ago
Definitely! It helps clarify needs.
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Leonie
6 months ago
I agree, a discovery session is crucial.
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