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Salesforce Certified Platform Data Architect (Plat-Arch-201) Exam - Topic 4 Question 67 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Data Architect (Plat-Arch-201) exam
Question #: 67
Topic #: 4
[All Salesforce Certified Platform Data Architect (Plat-Arch-201) Questions]

Universal Containers (UC) has 50 million customers and stores customer order history on an ERP system. UC also uses Salesforce to manage opportunities and customer support.

In order to provide seamless customer support, UC would like to see the customer's order history when viewing the customer record during a sales or support call.

What should a data architect do in order to provide this functionality, while preserving the user experience?

Show Suggested Answer Hide Answer
Suggested Answer: B

According to Trailhead2, Salesforce Connect is a feature that allows administrators to integrate external data sources with Salesforce without copying or synchronizing the data. Salesforce Connect can use external objects to display the external data in Salesforce as if it were stored in Salesforce objects, enabling seamless user experience and real-time access. Option B is the correct answer because it suggests using Salesforce Connect and an external object to display the order history in Salesforce. Option A is incorrect because using an Apex callout to populate a text area field for displaying the order history can be inefficient and unreliable, as it requires making an HTTP request for each customer record and storing the order history as unstructured text. Option C is incorrect because importing the order history into a custom Salesforce object, update nightly can consume a lot of storage space and cause data latency, as the order history may change more frequently than once a night. Option D is incorrect because embedding the ERP system in an iframe and displaying on a custom tab can degrade the user experience and security, as it requires switching between tabs and authenticating with another system.


by Sheron at Nov 21, 2025, 06:38 PM

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Gene
1 day ago
Embedding an ERP system in an iframe? That's like trying to watch a movie on a postage stamp. Not very user-friendly, if you ask me.
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Giovanna
6 days ago
B) Salesforce Connect is the way to go. It's like having the best of both worlds - Salesforce and the ERP system working in harmony.
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Alisha
12 days ago
A) Using an Apex callout to populate a text area? Sounds like a lot of custom code for something that can be done more efficiently.
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Leeann
17 days ago
D) Embedding the ERP system in an iframe? That's like trying to fit a square peg in a round hole. Not the best user experience.
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Roxane
22 days ago
C) Importing the data into a custom object is a good option, but the nightly update could cause issues with real-time data.
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Goldie
27 days ago
B) Definitely the way to go. Integrating Salesforce Connect with the external ERP system is the most seamless approach.
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Son
1 month ago
I vaguely recall something about Apex callouts being complex and not the best for user experience. So, I’m leaning away from option A.
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Titus
1 month ago
I practiced a similar question where we had to integrate external data. I think option C could work, but the nightly updates might not be ideal for support calls.
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Daniela
1 month ago
I'm not entirely sure, but I feel like using an iframe (option D) could lead to a clunky user experience.
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Ahmed
2 months ago
I remember we discussed the importance of real-time data access in our last study session. I think option B might be the best fit for that.
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Pansy
2 months ago
I think I'd go with option B as well. Keeping the order history data in the ERP system but surfacing it in Salesforce seems like the best way to preserve the user experience.
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Lauran
2 months ago
I'm not a big fan of iframes, so I'd probably rule out option D. The other options seem more straightforward and user-friendly.
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Jolene
2 months ago
B is the best option for real-time access!
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Jade
2 months ago
Option C looks good to me. Importing the order history into a custom Salesforce object and updating it nightly seems like a reliable way to keep the data in sync.
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Winfred
3 months ago
A seems like a hack, not a good idea.
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Johna
3 months ago
Option D is risky. Iframes can be clunky.
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Juliana
3 months ago
Hmm, this is a tricky one. I'd probably lean towards option B - using Salesforce Connect to display the order history. That seems like the most seamless integration with Salesforce.
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Cathrine
3 months ago
I'm not sure about this one. I'd need to think through the pros and cons of each approach to decide which one would work best.
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Carlton
2 months ago
I think option B is the best. It keeps everything in Salesforce.
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