Salesforce Certified Platform Data Architect (Plat-Arch-201) Exam - Topic 2 Question 53 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Data Architect (Plat-Arch-201) exam

Question #: 53
Topic #: 2

[All Salesforce Certified Platform Data Architect (Plat-Arch-201) Questions]

A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:

1. Point of sales system: All purchases for a customer.

2. Salesforce: All customer service activity and sales activity for a customer.

3. Mobile app: All bookings, preferences and browser activity for a customer.

4. Marketing: All email, SMS and social campaigns for a customer.

Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.

What strategy should the data architect implement to satisfy this requirement?

AExplore external data sources in salesforce to build 360 view of customer.

BUse a customer data mart to view the 360 view of customer.

CMigrate customer activities from all 4 systems into salesforce.

DPeriodically upload summary information in salesforce to build 360 view.

Show Suggested Answer

Suggested Answer: A

Identifying a location to store archived data and using scheduled batch jobs to migrate and purge the aged data on a nightly basis can be a way to meet the requirements for an archive solution. The article provides a use case of how to use Heroku Connect, Postgres, and Salesforce Connect to archive old data, free up space in the org, and still retain the option to unarchive the data if needed. The article also explains how this solution can improve Salesforce performance and meet data retention policies.

by Sharee at Dec 11, 2024, 07:27 AM

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Luz

5 months ago

Periodic uploads (Option D) just won't cut it for customer support needs.

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Sharee

5 months ago

Wait, are they really going to manage all that data in real-time? Seems ambitious!

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Freeman

5 months ago

I think exploring external data sources (Option A) might complicate things.

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Doyle

5 months ago

I disagree, using a customer data mart (Option B) could be more efficient for analysis.

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Emeline

6 months ago

Sounds like migrating all activities into Salesforce (Option C) is the best way to get real-time data.

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Christa

6 months ago

I feel like periodically uploading summary information might not be enough for real-time support, but I can't recall the exact implications of that approach.

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Lavera

6 months ago

I practiced a similar question where we had to integrate multiple systems, and I think exploring external data sources could be a viable strategy too.

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Vallie

6 months ago

I'm not entirely sure, but I think using a customer data mart could help consolidate the information without moving everything into Salesforce.

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Fletcher

6 months ago

I remember we discussed the importance of real-time data for customer support, so migrating all activities into Salesforce might be the best option.

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Noah

6 months ago

I'm a bit confused by the different systems involved. I think I'll make some notes on the key details of each system and how they're currently used before deciding on a strategy.

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Casey

6 months ago

Option A looks promising - exploring external data sources in Salesforce could be a good way to build the 360-degree view without having to migrate everything. I'll make sure to read the details on that one closely.

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Melissia

6 months ago

Hmm, this is a good question. I'm leaning towards option C - migrating all the customer data into Salesforce. That way, the customer service agents can have a complete view in one place.

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Jenelle

7 months ago

This seems like a tricky one. I'm not sure if I fully understand the requirements yet, but I think I'll start by carefully reading through the details again.

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Lashawnda

11 months ago

Hold on, does the casino have a roulette wheel in Salesforce? That would really complete the 360-degree customer view!

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Novella

10 months ago

C) Migrate customer activities from all 4 systems into salesforce.

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Leigha

10 months ago

B) Use a customer data mart to view the 360 view of customer.

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Jesusita

11 months ago

A) Explore external data sources in salesforce to build 360 view of customer.

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Dominque

12 months ago

Option A sounds like the most flexible solution. Integrating external data sources into Salesforce is the way to go, and it'll keep the data fresh and up-to-date.

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Octavio

10 months ago

C) It's important to have real-time data for better customer support.

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Susy

11 months ago

B) I agree, that way the customer service agents can have all the information they need in one place.

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Jean

11 months ago

A) Explore external data sources in salesforce to build 360 view of customer.

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Kiera

12 months ago

Hmm, Option B with a customer data mart could work, but it might be overkill for this use case. Why not just explore the external data sources in Salesforce, as suggested in Option A?

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Marilynn

10 months ago

Yeah, using a customer data mart might be too complex for this situation. Option A seems like the best choice.

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Leonora

10 months ago

I agree, that way we can have real-time information without having to migrate all the data from different systems.

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Quentin

11 months ago

Option A sounds like a good idea, it would be efficient to use external data sources in Salesforce.

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Paris

1 year ago

I'm not a fan of Option D. Uploading summary information periodically would make the data outdated and less useful for real-time customer support.

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Glennis

11 months ago

I agree, Option D would not provide real-time information for customer support.

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Brandee

11 months ago

C) Migrate customer activities from all 4 systems into salesforce.

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Desmond

11 months ago

B) Use a customer data mart to view the 360 view of customer.

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Wilbert

12 months ago

A) Explore external data sources in salesforce to build 360 view of customer.

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Izetta

1 year ago

I'm not sure about option C. Migrating customer activities from all 4 systems into salesforce might be too complex and time-consuming.

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Peggy

1 year ago

Option C seems like the most straightforward approach. Migrating customer data into Salesforce would give the agents a comprehensive view in a single platform.

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Dulce

11 months ago

I agree, having all the customer activities in one place would definitely make it easier for the customer service agents to provide support.

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Felicidad

12 months ago

Option C seems like the most straightforward approach. Migrating customer data into Salesforce would give the agents a comprehensive view in a single platform.

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Tracey

1 year ago

I agree with Malcom. Using external data sources in salesforce would ensure that the information is current and real time.

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Malcom

1 year ago

I think option A sounds like a good idea. It would allow us to access external data sources in salesforce.

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