Salesforce Certified Platform Data Architect (Plat-Arch-201) Exam - Topic 2 Question 48 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Data Architect (Plat-Arch-201) exam

Question #: 48
Topic #: 2

[All Salesforce Certified Platform Data Architect (Plat-Arch-201) Questions]

A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:

1. Customer browsing activity on its website stored on its on premise system

2. Customer interactions with sales associates at its retail stores maintained in Salesforce

3. Contact center interactions maintained in Salesforce

4. Email campaign activity to customer from its marketing systems.

What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

ACreate web tabs in Service Console to show website and marketing activities.

BBuild custom components in Service Console to bring information from the marketing and website information.

CUse Salesforce Connect to integrate the website and the marketing system
into Service Console using external objects.

DBuild customer view in Service Console with components that show website
data and marketing data as mashup.

Show Suggested Answer

Suggested Answer: D

Building a customer view in Service Console with components that show website data and marketing data as mashup is the best option to fulfill the requirement with minimum development effort in Salesforce. A mashup is a technique that combines data from different sources into a single user interface. You can use Visualforce pages or Lightning components to create mashups that display data from external systems such as your website and marketing system. This way, you can provide your contact center agents with a comprehensive view of the customer information they need.

by Wade at Sep 19, 2024, 05:41 AM

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Macy

3 months ago

Web tabs could work, but they might not be as user-friendly.

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Theresia

3 months ago

Surprised they didn't mention using APIs for this integration!

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Bambi

3 months ago

Not sure about that, building custom components could be more flexible.

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Sylvie

4 months ago

Totally agree, external objects make it easier to access that data!

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Anthony

4 months ago

I think using Salesforce Connect is the best option here.

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Cory

4 months ago

I recall that mashups can be useful, but I'm not clear on how they would handle the external data from the website effectively.

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Erick

4 months ago

I practiced a similar question where we had to integrate multiple data sources, and I think building custom components could be too complex for this scenario.

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Annelle

4 months ago

I'm not entirely sure, but I feel like creating web tabs might not give us the integration we need for real-time data access.

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Benton

5 months ago

I remember we discussed the importance of minimizing development effort, so I think using Salesforce Connect could be a good option.

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Sharika

5 months ago

I'm a bit confused by the question. Are we supposed to use web tabs, custom components, Salesforce Connect, or some combination of these? I'll need to re-read the requirements carefully.

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Caren

5 months ago

Okay, I think I've got a strategy. Building custom components to bring in the external data seems like the most flexible solution, even if it requires a bit more development effort.

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Youlanda

5 months ago

Hmm, integrating data from multiple systems seems challenging. I'll need to review the Salesforce Connect documentation to see if that's the best approach here.

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Stephen

5 months ago

This looks like a tricky one. I'll need to carefully consider the different integration options and weigh the pros and cons of each.

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Carlene

5 months ago

Okay, let's break this down step-by-step. We need to find the new profit after interest and tax, then calculate the interest cover and P/E ratio.

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Filiberto

1 year ago

I'm not sure about option D though. Building a customer view with components might be more complex and time-consuming. I think option C is the way to go.

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Lizette

1 year ago

I'd go with C too. Using Salesforce Connect is like having a personal assistant to do all the heavy lifting for you. Why make things more complicated than they need to be?

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Albina

1 year ago

Mike

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Katheryn

1 year ago

D) Build customer view in Service Console with components that show website data and marketing data as mashup.

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Theodora

1 year ago

C) Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.

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Jaleesa

1 year ago

B) Build custom components in Service Console to bring information from the marketing and website information.

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Roselle

1 year ago

A) Create web tabs in Service Console to show website and marketing activities.

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Rolande

1 year ago

I agree with Salena. Option C would require less development effort compared to building custom components or creating web tabs.

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Salena

1 year ago

I think option C is the best choice. Using Salesforce Connect to integrate the website and marketing system seems like the most efficient way to fulfill the requirements.

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