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Salesforce Exam CRT-403 Topic 1 Question 63 Discussion

Actual exam question for Salesforce's CRT-403 exam
Question #: 63
Topic #: 1
[All CRT-403 Questions]

Ursa Major Solar wants to automate a welcome email to new clients and include a customized survey about their buying experience. An app builder is tasked with this project and has very little time to build the solution from scratch, but still needs to be able to fully customize the solution.

What should the app builder do to meet the deadline and custom requirements?

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Suggested Answer: B

Given the need to automate a welcome email including a customized survey with customization requirements and a tight timeline, the best approach is:

Use Salesforce Flow to build the survey declaratively to meet the criteria and send it to the customer as an email (B). Flow is a powerful tool for automation in Salesforce, allowing the creation of complex workflows and user interactions without needing to write custom code. It can be used to build a survey and integrate it with email services for automated dispatch.

Working with a developer to create custom Apex and LWC (A) might meet the criteria but would not align with the limited time frame. Managed (C) and unmanaged packages (D) from AppExchange can provide pre-built solutions, but they may not offer the needed customization or could require more setup time than building directly in Flow.

Reference for automating processes with Salesforce Flow:

Salesforce Flow: https://help.salesforce.com/articleView?id=sf.flow_considerations_design.htm&type=5


by Robt at Mar 23, 2025, 11:00 PM

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Mary
4 days ago
Hmm, I'm not sure, but B sounds like it could work. I'd want to make sure the flow can handle all the customization needed though.
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Tawna
12 days ago
I think choosing a managed package from AppExchange would be the best option as it meets the requirements and allows declarative development.
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Tamesha
16 days ago
I agree with Nickie, customizing the solution with Apex code would provide more flexibility and customization options.
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Lea
17 days ago
D all the way! An unmanaged package gives me more control and flexibility, even if it takes a bit more work.
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Kimbery
19 days ago
I disagree, I believe using Salesforce flow to build the survey declaratively would be a quicker and easier solution.
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Desiree
19 days ago
A managed package from the AppExchange, just like a nice pair of Bedrock Boulders - gets the job done without all the hassle!
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Carline
20 days ago
Salesforce flow is the way to go, just like a wheel on a car! Saves so much time, just like a car saves your feet!
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Darrin
6 days ago
That's a great idea! Flow is definitely a time-saver.
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Terrilyn
8 days ago
B) Use Salesforce flow to build the survey declaratively to meet the criteria and send it to the customer as an email.
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Nickie
25 days ago
I think the app builder should work with a developer to create custom Apex code and a Lightning web component survey.
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