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Salesforce Exam CRT-261 Topic 9 Question 71 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 71
Topic #: 9
[All CRT-261 Questions]

A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes.

What should the agent do next?

Show Suggested Answer Hide Answer
Suggested Answer: C

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by Helaine at Mar 15, 2024, 04:38 PM

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Bong
1 months ago
Option D: Channel your inner psychic, stare intensely at the screen, and will the customer to return. If that doesn't work, maybe try interpretive dance to get their attention.
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Karl
14 days ago
C) Leave the messaging session with the customer open.
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Charlette
22 days ago
B) Mark the messaging session as customer Inactive.
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Jovita
25 days ago
A) End the messaging session with the customer.
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Venita
2 months ago
Option A all the way! Who knows, maybe the customer just stepped away to get a snack. Can't leave them hanging, you know? Though I suppose they could be off playing Tetris or something...
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Lashon
2 months ago
Hmm, I'm torn between A and B. On one hand, ending the session might be seen as rude. But on the other hand, leaving it open is just asking for trouble. I guess B is the safest bet.
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Brynn
1 months ago
Agent: It's better to close the session if the customer is not responding.
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Erick
1 months ago
Agent: I think marking the session as inactive is the best option.
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Mabel
2 months ago
Option C? Really? Leave the session open indefinitely? That's just a waste of time and resources. End it and move on to the next customer.
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Linwood
2 months ago
I think option B is the way to go. If the customer has stopped responding, marking the session as inactive is the responsible thing to do.
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Louvenia
17 days ago
Agent: Thank you for contacting us. Have a great day!
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Helga
21 days ago
Agent: The session has been marked as inactive. Feel free to reach out if you need further assistance.
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Peter
1 months ago
Agent: I will go ahead and mark the session as inactive now.
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Cassi
2 months ago
Agent: I see that you have stopped responding. Should I mark the session as inactive?
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Leontine
2 months ago
I think leaving the messaging session open is the best option, in case the customer comes back.
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Maddie
2 months ago
I disagree, I believe the agent should mark the messaging session as customer Inactive.
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Jovita
2 months ago
I think the agent should end the messaging session with the customer.
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