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Salesforce Exam CRT-261 Topic 9 Question 71 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 71
Topic #: 9
[All CRT-261 Questions]

A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes.

What should the agent do next?

Show Suggested Answer Hide Answer
Suggested Answer: C

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by Helaine at Mar 15, 2024, 04:38 PM

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Lashon
14 days ago
Hmm, I'm torn between A and B. On one hand, ending the session might be seen as rude. But on the other hand, leaving it open is just asking for trouble. I guess B is the safest bet.
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Mabel
15 days ago
Option C? Really? Leave the session open indefinitely? That's just a waste of time and resources. End it and move on to the next customer.
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Linwood
18 days ago
I think option B is the way to go. If the customer has stopped responding, marking the session as inactive is the responsible thing to do.
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Cassi
6 days ago
Agent: I see that you have stopped responding. Should I mark the session as inactive?
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Leontine
19 days ago
I think leaving the messaging session open is the best option, in case the customer comes back.
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Maddie
20 days ago
I disagree, I believe the agent should mark the messaging session as customer Inactive.
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Jovita
23 days ago
I think the agent should end the messaging session with the customer.
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