Salesforce Exam CRT-261 Topic 8 Question 41 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 41
Topic #: 8

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.

CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.

What is the recommended solution to meet the requirements?

AKnowledge One with Article Recommendations

BExperience Cloud with self-support

COmni-Channel with Skills-Based Routing.

DLive Agent and Live Message

Show Suggested Answer

Suggested Answer: C

by Fausto at Jun 20, 2022, 02:09 AM

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