Salesforce Exam CRT-261 Topic 6 Question 100 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 100
Topic #: 6

[Case Management]

Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common; however, themaintenance cases have additional stages and fields that need to be captured. Which feature should a consultant recommend to accomplish this objective?

AApproval Processes

BSupport Types

CSupport Processes

Show Suggested Answer

Suggested Answer: C

by Cory at Jun 15, 2025, 11:21 AM

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