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Salesforce Exam CRT-261 Topic 4 Question 97 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 97
Topic #: 4
[All CRT-261 Questions]

Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents' console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

Show Suggested Answer Hide Answer
Suggested Answer: C

Given that all features in the Lightning Service Console are required but users find it too crowded, creating multiple console layouts tailored to different user roles or tasks is recommended. This allows for the customization of the console's interface to display only the most relevant information and tools for each specific use case, improving efficiency and usability for console users.


by Lorean at Mar 21, 2025, 01:11 AM

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Dusti
4 days ago
I think preparing macros could be a good solution too, it can save time for the agents.
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Salome
5 days ago
I believe training on keyboard shortcuts might also be beneficial for efficiency.
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Elfrieda
12 days ago
I agree with Josefa, having different layouts can make it easier to find information.
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Jarod
16 days ago
Multiple console layouts? Now we're talking! I can finally have a 'cat pics' tab without my boss knowing.
upvoted 0 times
Kris
6 days ago
A) Train on keyboard shortcuts.
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Josefa
16 days ago
I think creating multiple console layouts could help.
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Noe
21 days ago
Macros, huh? I'm pretty sure I could automate my entire job with those. Sign me up!
upvoted 0 times
Jamika
5 days ago
A) Train on keyboard shortcuts.
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Ivette
29 days ago
Keyboard shortcuts? Really? That's like telling me to use a telegraph instead of email. Let's get with the times, people!
upvoted 0 times
Melynda
18 days ago
C) Create multiple console layouts.
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Fredric
19 days ago
B) Prepare macros.
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Omega
25 days ago
A) Train on keyboard shortcuts.
upvoted 0 times
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