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Salesforce Exam CRT-261 Topic 4 Question 79 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 79
Topic #: 4
[All CRT-261 Questions]

The support management team at Universal Containers has noticed an increase in wait times

over the last several months when customers call in for support.

What should a consultant recommend to help decrease customer wait times?

Show Suggested Answer Hide Answer
Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


by Xochitl at Jun 30, 2024, 11:51 AM

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Halina
1 months ago
Somebody call the wait time police, we've got a serious situation here! Option B is the only way to go, unless you want your customers to start growing beards in the queue.
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Mattie
1 months ago
Analytical snapshots? Really? That's like trying to put out a fire with a squirt gun. Give me option B any day - it's the only one that actually gets to the heart of the problem.
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Alesia
1 months ago
Hmm, I don't know. Option C sounds tempting, but it's like putting a bandaid on a bullet wound. We need to address the root cause, not just reroute the high-priority cases.
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Colette
A) Set up analytical snapshots to capture key case Information and create historical trending reports.
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Selma
1 months ago
I'm with Truman on this one. Option B is the clear winner. Gotta love a good data-driven solution, am I right?
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Tresa
1 days ago
User 2: Yeah, analyzing data to understand peak times is crucial for reducing wait times.
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Avery
3 days ago
Setting up analytical snapshots and creating reports will definitely help us decrease customer wait times.
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Stefany
8 days ago
I agree, data-driven solutions are always the most effective. It's all about understanding peak times.
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Silva
12 days ago
Option B is definitely the way to go. Analyzing data is key to improving wait times.
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Terina
13 days ago
User 1: I agree with you, Option B is definitely the way to go.
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Truman
2 months ago
B is the way to go! Analyzing the data to understand peak times and ensure adequate staffing is crucial to reducing wait times. This is a smart and proactive approach.
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Micah
2 months ago
I agree, having historical trending reports will definitely help us decrease customer wait times.
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Elbert
2 months ago
That's a good idea, it will help us understand the trends and make necessary adjustments.
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Bernadine
2 months ago
I think we should set up analytical snapshots to capture key case information.
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