Salesforce Exam CRT-261 Topic 4 Question 66 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 66
Topic #: 4

[All CRT-261 Questions]

A recent work task analysis for a service center revealed that service agents perform the

same steps when closing a case and sending a survey through email. These steps take around 1

minute per case. With millions of cases closed each year, it is important to improve efficiency of this

operation. the

What is a recommended Service Cloud feature that improves the process?

AMacros

BGlobal Quick Action

CQuick text

Show Suggested Answer

Suggested Answer: B

by Ma at Dec 13, 2023, 06:27 AM

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Barabara

25 days ago

Macros? More like 'macro-tastic'! This is going to be a game-changer for the service center.

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Chuck

26 days ago

Quick text could be a handy feature to have for this use case. It would make it easy to insert common responses with just a few clicks.

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Krystina

1 days ago

We could use Quick Text to speed up our responses.

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Brittni

1 months ago

Global Quick Action seems like a great way to make this process more efficient. I bet it'll be a real time-saver.

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Myra

14 days ago

User 3: Global Quick Action seems like the best choice for efficiency.

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Vi

15 days ago

User 2: Quick text might be a good option too.

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Lucy

25 days ago

User 1: I think Macros could also help speed up the process.

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Moira

2 months ago

Macros sound like the perfect solution to streamline this repetitive task. It'll save so much time and effort!

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Toi

12 days ago

User 3: Macros sound like the perfect solution for improving efficiency in closing cases and sending surveys.

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Catherin

13 days ago

User 2: I agree, using Macros would definitely save a lot of time and effort in this case.

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Golda

19 days ago

User 1: Macros are definitely the way to go. They make repetitive tasks so much easier.

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Anglea

2 months ago

I prefer Global Quick Action because it allows for quick access to commonly used actions.

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Providencia

2 months ago

I agree with Mattie, Macros can definitely improve efficiency by automating repetitive tasks.

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Mattie

2 months ago

I think the recommended Service Cloud feature is Macros.

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