Salesforce Exam CRT-261 Topic 4 Question 66 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 66
Topic #: 4

[All CRT-261 Questions]

A recent work task analysis for a service center revealed that service agents perform the

same steps when closing a case and sending a survey through email. These steps take around 1

minute per case. With millions of cases closed each year, it is important to improve efficiency of this

operation. the

What is a recommended Service Cloud feature that improves the process?

AMacros

BGlobal Quick Action

CQuick text

Show Suggested Answer

Suggested Answer: B

by Ma at Dec 13, 2023, 06:27 AM

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12 days ago

I prefer Global Quick Action because it allows for quick access to commonly used actions.

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16 days ago

I agree with Mattie, Macros can definitely improve efficiency by automating repetitive tasks.

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20 days ago

I think the recommended Service Cloud feature is Macros.

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