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Salesforce Exam CRT-261 Topic 18 Question 70 Discussion
Actual exam question for
Salesforce's
CRT-261 exam
Question #: 70
Topic #: 18
[All CRT-261 Questions]
Topic #: 18
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile
devices.
Which feature should a consultant recommend to meet this requirement?
Suggested Answer:
B
To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.
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