Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam CRT-261 Topic 18 Question 70 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 70
Topic #: 18
[All CRT-261 Questions]

Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile

devices.

Which feature should a consultant recommend to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.


by Penney at Mar 04, 2024, 05:22 AM

Limited Time Offer

25%

Off

Get Premium CRT-261 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Elfrieda
11 months ago
Hmm, tough choice. I'm leaning towards B. Einstein Chat Bot, but I hope it doesn't turn into a 'Bot-to-Bot' situation!
upvoted 0 times
Dahlia
10 months ago
C) Knowledge articles can also be helpful for customers to find answers on their own.
upvoted 0 times
...
Nathalie
10 months ago
B) I agree, Einstein Chat Bot can provide instant responses and improve efficiency.
upvoted 0 times
...
Rosalyn
10 months ago
C) Knowledge articles
upvoted 0 times
...
Raylene
10 months ago
A) Web-to-Case sounds good too, it allows customers to submit inquiries online.
upvoted 0 times
...
Arlene
10 months ago
B) Einstein Chat Bot
upvoted 0 times
...
Brunilda
10 months ago
A) Web-to-Case
upvoted 0 times
...
...
Loise
11 months ago
I'm going with A. Web-to-Case. This option allows customers to submit cases directly from the web, which sounds like the requirement here.
upvoted 0 times
...
Miles
11 months ago
C. Knowledge articles seems like a good choice. Customers can get their questions answered quickly without needing to speak to an agent.
upvoted 0 times
...
Yuette
11 months ago
That's true, Knowledge articles can be useful for self-service support.
upvoted 0 times
...
Quiana
11 months ago
I think the answer is B. Einstein Chat Bot. Real-time interaction with support agents sounds like a chatbot feature to me.
upvoted 0 times
Darci
10 months ago
I think A) Web-to-Case could also be a good option for customers to interact with support agents.
upvoted 0 times
...
Nikita
11 months ago
C) Knowledge articles
upvoted 0 times
...
Herman
11 months ago
I agree, B) Einstein Chat Bot is the best option for real-time interaction with support agents.
upvoted 0 times
...
Kanisha
11 months ago
B) Einstein Chat Bot
upvoted 0 times
...
Bea
11 months ago
A) Web-to-Case
upvoted 0 times
...
...
Edda
11 months ago
But wouldn't Knowledge articles also help customers find answers quickly?
upvoted 0 times
...
Santos
12 months ago
I agree, the Einstein Chat Bot can provide instant support to customers.
upvoted 0 times
...
Nakita
1 years ago
I think we should recommend the Einstein Chat Bot for real-time interaction.
upvoted 0 times
...

Save Cancel