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Salesforce Exam CRT-261 Topic 18 Question 64 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 64
Topic #: 18
[All CRT-261 Questions]

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

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Suggested Answer: B

by Raylene at Oct 17, 2023, 02:58 AM

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Kris
21 hours ago
I'm torn between B and C. Both options seem to provide visibility, but C might be better for seeing cases across the team, not just your own.
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Charlie
13 days ago
But with option A, product managers can easily see cases assigned to them.
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Lavera
14 days ago
Option B sounds perfect. Having the Case related list on the Product page layout will give product managers a one-stop shop to see all the cases for their products.
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Sheron
14 days ago
I disagree, I believe option C is more effective.
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Charlie
18 days ago
I think option A is the best solution.
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