Salesforce Exam CRT-261 Topic 18 Question 64 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 64
Topic #: 18

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

AConfigure a Case list view filtered by My Cases.

BConfigure a Case related list on the Product page layout.

CConfigure a Case list view filtered by My Case Teams.

Show Suggested Answer

Suggested Answer: B

by Raylene at Oct 17, 2023, 02:58 AM

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Kenneth

29 days ago

Option B is the clear winner here. It's like having a product manager's dream come true - all the cases in one place!

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Jose

1 months ago

Option B is the way to go. It's like having a dashboard for your products right at your fingertips. No more hunting for cases!

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Fredric

2 days ago

C) Configure a Case list view filtered by My Case Teams.

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Gregoria

5 days ago

B) Configure a Case related list on the Product page layout.

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Luke

6 days ago

A) Configure a Case list view filtered by My Cases.

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Sage

2 months ago

Haha, option A? Really? That's like asking the product managers to do their own search every time. We need something more automated and integrated.

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Loreta

15 days ago

C) Configure a Case list view filtered by My Case Teams.

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Vincent

1 months ago

B) Configure a Case related list on the Product page layout.

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Justine

1 months ago

A) Configure a Case list view filtered by My Cases.

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Kris

2 months ago

I'm torn between B and C. Both options seem to provide visibility, but C might be better for seeing cases across the team, not just your own.

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Charlie

2 months ago

But with option A, product managers can easily see cases assigned to them.

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Lavera

2 months ago

Option B sounds perfect. Having the Case related list on the Product page layout will give product managers a one-stop shop to see all the cases for their products.

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