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Salesforce Exam CRT-261 Topic 17 Question 62 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 62
Topic #: 17
[All CRT-261 Questions]

Cloud Kicks is preparing to deploy Omni-Channel Resolutin to dispatch work items to service agents. The Head of Service wants to know what shojld be done during high volume incidents where over 200,000 cases are opened.

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Suggested Answer: B


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