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Salesforce Exam CRT-261 Topic 16 Question 94 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 94
Topic #: 16
[All CRT-261 Questions]

Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.

Which solution should a consultant recommend to meet this requirement?

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Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.


by Angelyn at Jan 22, 2025, 02:58 AM

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Yan
7 days ago
I agree, Flow Builder is the way to go. Automating the email process is much more efficient than manual follow-ups.
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Ronald
14 days ago
C) Use Flow Builder to send an email to the customer seems like the best solution here. Automation will ensure consistent follow-up with customers.
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Felix
16 days ago
I prefer using auto-response rules to send an email to the customer. It's a quick and efficient way to gather feedback.
upvoted 0 times
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Rikki
17 days ago
I agree with Carma. Flow Builder can automate the process and ensure customers are surveyed after the case is closed.
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Carma
18 days ago
I think we should use Flow Builder to send an email to the customer.
upvoted 0 times
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