Salesforce Exam CRT-261 Topic 14 Question 98 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 98
Topic #: 14

Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails, phone calls, and chatbots.

What should the consultant recommend to meet this requirement?

ASocial media

BMessaging apps

CSalesforce Knowledge

Show Suggested Answer

Suggested Answer: B

To offer a more personalized and flexible service experience, integrating messaging apps into the service strategy is recommended. Messaging apps allow for asynchronous, convenient communication that can enhance customer engagement and satisfaction by catering to their preferences for quick, informal interactions.

by Jamey at Apr 07, 2025, 10:57 AM

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Rasheeda

9 days ago

I've heard Salesforce Knowledge is pretty powerful for organizing and sharing product information. Might be worth a closer look, even if it's not as flashy as the other options.

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Rex

16 days ago

Messaging apps are the way to go! I bet they can even set up an AI-powered virtual assistant to handle the customer queries. That would be so cool.

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Twana

17 days ago

Social media, all the way! Think about the engagement and the ability to reach a wider audience. It's a no-brainer in this day and age.

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Ressie

1 months ago

I think messaging apps could also be a good recommendation. They offer real-time communication and convenience for customers.

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Alline

1 months ago

I agree with Paris. Social media allows for direct interaction and engagement with customers.

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Paris

1 months ago

I think we should recommend social media for a more personalized service experience.

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Carin

1 months ago

Hmm, I'm not sure. Salesforce Knowledge could be a good option to build a comprehensive knowledge base for the customers. But messaging apps do sound more interactive and engaging.

upvoted 0 times