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Salesforce Exam CRT-261 Topic 14 Question 90 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 90
Topic #: 14
[All CRT-261 Questions]

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

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Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.


by Ashton at Oct 20, 2024, 11:22 AM

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Honey
4 days ago
B) Assign a permission set granting the Service User license - this is the most straightforward approach. Can't go wrong with that.
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Maira
6 days ago
I disagree. I believe we should assign a permission set granting the Service User license for better control over access and permissions.
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Denise
9 days ago
Hmm, I think assigning the permission set with the Service User license sounds like the way to go. That should give the users the necessary access to the console.
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Rasheeda
12 days ago
I agree with Sophia. It makes sense to assign the app to the User profile for easy access.
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Sophia
15 days ago
I think we should assign the app to the User profile.
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