Salesforce Exam CRT-261 Topic 14 Question 90 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 90
Topic #: 14

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

AAssign the app to the User profile.

BAssign a permission set granting the Service User license.

CAssign the Service User license to their User record.

Show Suggested Answer

Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.

by Ashton at Oct 20, 2024, 11:22 AM

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Jesusa

1 months ago

I bet the person who wrote this question is sitting back, sipping their coffee, and watching the chaos unfold. Gotta love those tricky certification exams!

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Cecil

11 days ago

C) Assign the Service User license to their User record.

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Domingo

15 days ago

B) Assign a permission set granting the Service User license.

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Emerson

18 days ago

A) Assign the app to the User profile.

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Caitlin

2 months ago

Ah, the age-old question of how to deploy a console. I'd say B is the way to go - keep it simple, keep it secure.

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Lynda

12 days ago

A) Assign the app to the User profile.

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Harris

28 days ago

That makes sense, security is key.

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Mammie

1 months ago

B) Assign a permission set granting the Service User license.

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Dolores

2 months ago

Service Console applications, huh? Sounds like a job for the tech support team. I'd go with option B to make sure they've got the right permissions.

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Honey

2 months ago

B) Assign a permission set granting the Service User license - this is the most straightforward approach. Can't go wrong with that.

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Raina

26 days ago

B) Assign a permission set granting the Service User license - this is the most straightforward approach. Can't go wrong with that.

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Lakeesha

30 days ago

A) Assign the app to the User profile.

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Maira

2 months ago

I disagree. I believe we should assign a permission set granting the Service User license for better control over access and permissions.

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Denise

2 months ago

Hmm, I think assigning the permission set with the Service User license sounds like the way to go. That should give the users the necessary access to the console.

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