Salesforce Exam CRT-261 Topic 14 Question 73 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 73
Topic #: 14

[All CRT-261 Questions]

Which advantage does Salesforce provide with the OpenCTI framework?

ADevelopers can Integrate with any telephony platform available with minimal need for customization.

BAgents can use telephony on a wide range of browsers and operating systems while only developing once.

CAgents can run their softphone at the operating system level, embedded in the task bar or system tray.

Show Suggested Answer

Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.

by Dalene at Apr 19, 2024, 04:52 PM

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Joaquin

7 hours ago

Hmm, I wonder if the softphone in the system tray can also control my music volume. That would be a real power move.

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Howard

13 days ago

C) This option sounds like it would provide a more seamless user experience for agents, running the softphone at the OS level.

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Kathrine

16 days ago

B) Definitely a big advantage, being able to use telephony across different browsers and OSes with a single implementation.

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Charlesetta

22 days ago

A) Seems like the most comprehensive option, allowing integration with any telephony platform with minimal customization.

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Rikki

2 days ago

A) Developers can Integrate with any telephony platform available with minimal need for customization.

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Giovanna

22 days ago

I'm not sure, but I think option B is also a good advantage. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

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Leslie

25 days ago

I agree with Arlyne, developers can integrate with any telephony platform available with minimal need for customization.

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Arlyne

27 days ago

I think the advantage Salesforce provides with the OpenCTI framework is option A.

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