Salesforce Exam CRT-261 Topic 12 Question 77 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 77
Topic #: 12

[All CRT-261 Questions]

Universal Containers has a well-defined support process for cases which includes the following statuses:

* New

* Assigned

* In Progress

* Waiting On Customer

* Closed

The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.

Which report type should the consultant consider when collecting data for the support manager?

ACase Lifecycle

BCases with Milestones

CCase History

Show Suggested Answer

Suggested Answer: C

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by Rutha at May 29, 2024, 02:48 PM

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Thersa

30 days ago

Option A all the way! Although, I heard the support manager is also a huge fan of dad jokes. Maybe they'll appreciate a little 'case' of the giggles while reviewing the report.

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Lashon

7 days ago

Option A sounds good to me. Let's go with that.

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Lyndia

1 months ago

Case History? Really? That's like using a sledgehammer to crack a nut. The Case Lifecycle report is the way to go, no question about it.

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Golda

1 months ago

I'm going to have to go with option A, the Case Lifecycle report. It's tailor-made for this use case, and the support manager will be able to get the insights they need.

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Lettie

1 months ago

Cases with Milestones could work too, but that might be overkill for this scenario. The Case Lifecycle report is probably the best fit.

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Karrie

2 days ago

I agree, the Case Lifecycle report would provide a clear overview of how long a case is in each status.

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Annalee

1 months ago

The Case Lifecycle report seems like the obvious choice here. It tracks the duration of each case status, which is exactly what the support manager needs to understand.

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