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Salesforce CRT-250 Exam - Topic 4 Question 84 Discussion

A Marketing Cloud admin runs the Contacts Counts report and sees there are currently 500,000 contacts in their account. They have a total of 300,000 email subscribers, 200,000 synchronized contacts, and 75,000 mobile subscribers.Why would the total contact count be less than the total number of contacts from all data sources?
B) Only active email subscriber are counted.
A) Synchronized contacts are only counted after sending
C) Mobile subscribers are not counted as contacts.
D) There are overlapping contacts in each of the channel

Salesforce CRT-250 Exam - Topic 4 Question 84 Discussion

Actual exam question for Salesforce's CRT-250 exam
Question #: 84
Topic #: 4
[All CRT-250 Questions]

A Marketing Cloud admin runs the Contacts Counts report and sees there are currently 500,000 contacts in their account. They have a total of 300,000 email subscribers, 200,000 synchronized contacts, and 75,000 mobile subscribers.

Why would the total contact count be less than the total number of contacts from all data sources?

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Suggested Answer: B

by Oretha at Jun 20, 2026, 11:05 PM

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Corinne
4 days ago
I disagree with C. Mobile subscribers should be counted as contacts.
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Barbra
9 days ago
A is misleading; synchronized contacts are counted regardless of sending.
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Dulce
14 days ago
Wait, are mobile subscribers really not counted? That's surprising!
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Jules
19 days ago
Definitely B. Only active email subscribers count!
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Leonida
24 days ago
I think it's D. Overlapping contacts make sense.
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Raina
30 days ago
I thought mobile subscribers were included in the total count, so maybe it's about overlapping contacts? That seems plausible.
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Helga
1 month ago
I practiced a similar question, and I feel like synchronized contacts might not be counted until they engage, but I need to double-check that.
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Odette
1 month ago
I think only active email subscribers are counted, but I can't recall if that affects the total count directly.
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Aracelis
2 months ago
I remember something about overlapping contacts, but I'm not sure if that's the main reason for the discrepancy.
upvoted 0 times
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