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Salesforce Exam CRT-211 Topic 5 Question 99 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 99
Topic #: 5
[All CRT-211 Questions]

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

Show Suggested Answer Hide Answer
Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Ria at Sep 15, 2024, 12:35 AM

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Devon
1 months ago
Option B - delete and remove old articles? That's like trying to clean up a messy room by just throwing everything out. Not a sustainable solution at all!
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Adell
4 days ago
Option B - delete and remove old articles? That's like trying to clean up a messy room by just throwing everything out. Not a sustainable solution at all!
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Brett
8 days ago
C) Update Knowledge to auto-search the case's subject.
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Leah
12 days ago
A) Implement and configure Data Categories.
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Franchesca
1 months ago
I'm leaning towards Option A as well. Organizing the knowledge base is key, and Data Categories are like the secret sauce for that. Plus, it's a great way to keep the knowledge base tidy and up-to-date.
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Jenifer
7 days ago
A) Implement and configure Data Categories.
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Kiley
2 months ago
Option C sounds interesting, but I'm not sure auto-searching the case's subject is enough. We need a more robust search solution that can handle the huge knowledge base.
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Linwood
2 days ago
D) Activate and configure Einstein Search.
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Chandra
3 days ago
C) Update Knowledge to auto-search the case's subject.
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Linn
7 days ago
A) Implement and configure Data Categories.
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Peggie
1 months ago
A) Implement and configure Data Categories.
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Emerson
2 months ago
I'm not sure deleting old Knowledge articles is the best solution. That just seems like a temporary fix. We need a more sustainable approach, like what Option D suggests with Einstein Search.
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Nada
2 months ago
Definitely go with Option A! Implementing Data Categories is the way to go to help service reps narrow down the search results. It's like organizing your bookshelf - so much easier to find what you need.
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Janey
16 days ago
Definitely go with Option A! Implementing Data Categories is the way to go to help service reps narrow down the search results. It's like organizing your bookshelf - so much easier to find what you need.
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Adrianna
27 days ago
C) Update Knowledge to auto-search the case's subject.
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Quentin
1 months ago
A) Implement and configure Data Categories.
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Hildegarde
2 months ago
I think updating Knowledge to auto-search the case's subject could also be a good option.
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Francine
2 months ago
I agree with Juan, Data Categories would definitely help narrow down the search results.
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Juan
3 months ago
I think the administrator should implement and configure Data Categories.
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