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Salesforce Exam CRT-211 Topic 3 Question 95 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 95
Topic #: 3
[All CRT-211 Questions]

The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.

What should the administrator recommend to solve this?

Show Suggested Answer Hide Answer
Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Lang at Jul 12, 2024, 01:47 PM

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Deja
18 hours ago
Definitely go with option B. A picklist field is the easiest and most straightforward way to handle this requirement.
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Sue
24 days ago
I'm not sure, maybe using a picklist field could also work.
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Shay
25 days ago
I agree with Cary, a cross-object formula would be the best solution.
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Cary
27 days ago
I think we should create a cross-object formula.
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