Discuss Salesforce CRT-101 Exam Topic 7 Question 103

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

AShare the R&D folder with Support Managers with Edit Access.

BShare the Helpdesk folder with Support Agents with View access.

CShare the Support Reports folder with Support Managers with Edit Access.

Dhare the Support Reports folder with Support Agents with View Access.

Suggested Answer: B, C

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

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30 comments · newest first

Augustine 7 months ago

Overall, A and C make sense. Clear access levels are key here.

German 7 months ago

I feel B is crucial. Agents need to run Helpdesk reports effectively.

Izetta 7 months ago

A and C cover the needs well. Managers should edit everything.

Launa 7 months ago

D is a must too. Agents shouldn’t see R&D reports at all.

Kiley 7 months ago

I agree, but B is also important. Agents need to see Helpdesk reports.

Kara 8 months ago

I think A and C are the best options. Managers need full access.

Hui 8 months ago

Sharing with Support Agents is a bad idea; they shouldn't see R&D.

Myrtie 8 months ago

I think B is also important for Helpdesk access.

Myrtie 9 months ago

Totally agree with A and C!

Lenna 9 months ago

I'm with John and Jane on this one. B and C are the clear winners. Can't have those pesky Support Agents snooping around where they don't belong!

Lashawn 9 months ago

Haha, good one Jane! Keeping the R&D folks under wraps, that's the way to do it. B and C are definitely the way to go.

Rene 9 months ago

Hmm, I'm not sure. Wouldn't it make more sense to share the R&D folder with the Support Managers? They need to see all the reports, right?

Tarra 9 months ago

I agree with John. B and C are the way to go. Gotta keep those R&D reports under lock and key, am I right?

Cornell 9 months ago

I think we might need to share the R&D folder with Support Managers, but I’m confused about whether we should give them Edit access or just View access.

Mi 10 months ago

I feel like sharing the Support Reports folder with Support Managers for Edit access is definitely a good move, but I’m not completely sure about the Helpdesk sharing.

Misty 10 months ago

I'm a bit unsure about the R&D folder. Shouldn't it be restricted to just Support Managers? I remember a similar question where access levels were crucial.

Chanel 10 months ago

I think we need to ensure that Support Agents can only access the Helpdesk folder, so sharing it with View access makes sense.

Corazon 10 months ago

I'm pretty confident about this one. The requirements are clear, and I think the best approach is to share the folders as specified in the question.

Rene 10 months ago

This makes sense. I'll go with B and C - that way the Support Agents can access the Helpdesk reports, and the Support Managers can manage all the reports.

Melissa 10 months ago

A and C seem right to me.

Mariann 11 months ago

B and C are the correct answers. Support agents need access to the Helpdesk folder, and support managers need access to the entire Support Reports folder.

Fannie 11 months ago

I'm a bit confused about the difference between the Support Reports folder and the Helpdesk and R&D folders. Do I need to share them all separately?

Whitley 11 months ago

Wait, can Support Agents really not see R&D reports?

Junita 11 months ago

Okay, I think I've got it. The key is to give the right access to the right groups.

Leatha 12 months ago

Hmm, this seems like a tricky one. I'll need to think through the access requirements carefully.

Phung 6 months ago

↳ replying to Leatha

Sounds good! We need to keep R&D reports restricted for Support Agents.

Hyun 6 months ago

↳ replying to Leatha

Don't forget about the Support Reports folder! Managers need Edit Access there.

Casey 6 months ago

↳ replying to Leatha

Agreed! But we also need to give Helpdesk reports to Support Agents.

Janae 7 months ago

↳ replying to Leatha

I think we should definitely share the R&D folder with Support Managers. They need full access.

Ailene 11 months ago

↳ replying to Leatha

Right, so Helpdesk folder should be shared with View access for them.

Salesforce CRT-101 Exam - Topic 7 Question 103 Discussion