Salesforce Exam CRT-101 Topic 6 Question 90 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 90
Topic #: 6

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

AInclude three assignment rules that fire when cases are created. Add a filter for case priority. Select
the appropriate email template for each rule.

BAdd three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case
priority. Select the appropriate email template for each rule entry.

CConfigure one workflow rule that fires when cases are created. Add a filter for case priority. Select
the appropriate email template for the rule.

DCreate one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Select the appropriate email template for each rule entry.

Show Suggested Answer

Suggested Answer: B

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

by Cecily at Jan 15, 2025, 01:04 PM

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Huey

2 months ago

Option F: Forget the emails, just send up smoke signals. That way, the customers will know their cases are 'high priority' if they can see the smoke from miles away.

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Donette

13 days ago

Option F: Forget the emails, just send up smoke signals. That way, the customers will know their cases are 'high priority' if they can see the smoke from miles away.

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Cherilyn

30 days ago

B) Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

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Marva

1 months ago

A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

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Lajuana

2 months ago

Option C looks good to me. A single workflow rule with priority-based filters should do the trick. Nice and clean, just the way I like it.

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Candra

2 months ago

Haha, Option D is just asking for trouble. One auto-response rule with three criteria? Sounds like a recipe for a tangled mess. I'll pass on that one.

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Vilma

4 days ago

Definitely, keeping it simple with separate rules for each priority level makes sense.

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Peter

5 days ago

Yeah, that sounds like a more organized approach.

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Erasmo

11 days ago

I think Option A would be the best choice, with three assignment rules based on case priority.

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Nicolette

15 days ago

I agree, Option D does seem like it could get messy.

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Glenna

2 months ago

I'm not sure about Option B. Having three separate auto-response rules feels a bit clunky. Wouldn't it be better to have a single workflow rule that handles the different priority levels?

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Ashlyn

1 months ago

I agree, having one workflow rule is more efficient than multiple auto-response rules.

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Tresa

1 months ago

Option C seems like the best choice. One workflow rule for different priority levels.

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Pete

2 months ago

That's a good point, Aaron. Option D could be a simpler solution for this requirement.

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Wilburn

2 months ago

Option A seems the most straightforward approach. Creating separate assignment rules for each priority level allows for tailored email notifications. Seems like the way to go.

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Santos

24 days ago

C) I agree. It's important to make sure that high-priority cases get the attention they need right away.

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Gail

1 months ago

A) Yes, it definitely helps in providing a more personalized experience for the customers based on the priority of their cases.

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Myra

2 months ago

B) That sounds like a good plan. Having specific rules for each priority level will ensure customers receive the right notifications.

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Vashti

2 months ago

A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

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Aaron

2 months ago

I disagree, I believe option D is more efficient as it only requires one auto-response rule with multiple criteria.

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Pete

3 months ago

I think option A is the best choice because it allows for different email templates based on case priority.

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