Discuss Salesforce CRT-101 Exam Topic 6 Question 85

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

AUse the page layout editor to change the related list type to Enhanced List.

BEdit the Related List component in the Lightning App Builder and choose Related List as the related list type.

CEdit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.

DUse the page layout editor to include the appropriate column in the Cases related list.

Suggested Answer: B, D

To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5

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32 comments · newest first

Flo 11 months ago

A is a solid choice too, but I prefer the flexibility of Enhanced Lists.

Almeta 11 months ago

I’d say D is also important for including the right columns.

Margo 12 months ago

Wait, are we sure Enhanced Lists are supported everywhere?

Salome 12 months ago

Definitely agree with that! Enhanced Lists are so much better.

Ahmed 1 year ago

I think option C is the way to go for Enhanced Lists.

Jesusa 1 year ago

I definitely remember that we need to include the right columns in the related list, but I can't remember if that's done in the layout editor or the app builder.

Kattie 1 year ago

I feel like option C sounds right since it mentions Enhanced List, but I can't recall if we need to edit the component or the layout.

Carma 1 year ago

I think we practiced a question similar to this where we had to choose between Enhanced List and regular lists in the Lightning App Builder.

Justine 1 year ago

I remember something about using the page layout editor, but I'm not sure if it's for the related list type or the columns.

Lawrence 1 year ago

Ah, I see now. The options A and C both mention using the Lightning App Builder, so that's likely the way to go. I'll focus on those two choices and try to determine the best approach.

Herminia 1 year ago

I've got this! The administrator needs to edit the related list component in the Lightning App Builder and choose either the "Related List" or "Enhanced List" option to display the required fields.

Galen 1 year ago

I'm a bit confused - the question mentions a "case" record, but the options talk about a "related list". I'll need to double-check the details to make sure I'm on the right track.

Walker 1 year ago

Okay, the key here is that the brokers need to see certain information on the contact record. So I think the changes would involve editing the related list to display those fields.

Latosha 1 year ago

Hmm, this looks like a tricky one. I'll need to carefully read through the question and options to make sure I understand what changes the administrator needs to make.

Amber 1 year ago

Ah, I remember learning about this in class. I think the key is using variables, but I'll double-check the other options just to be sure.

Herminia 2 years ago

Hmm, I'd say C and D are the way to go. The Enhanced List is the way to go, and the admin needs to make sure the right columns are displayed. Simple stuff, really.

Alpha 2 years ago

Definitely C and D. The Enhanced List type will give the brokers a better view of the relevant information, and including the right columns is crucial.

Jesusita 2 years ago

↳ replying to Alpha

Including the right columns in the Cases related list is key for the brokers.

Monte 2 years ago

↳ replying to Alpha

Agreed, the Enhanced List type will definitely help with viewing the information.

Lenora 2 years ago

↳ replying to Alpha

I think C and D are the best options for this.

Marge 2 years ago

C and D are the correct choices. Gotta love it when the setup options are so straightforward. This is like a dream question!

Lavonne 2 years ago

But wouldn't including the appropriate column in the Cases related list also be helpful for quick reference?

Winifred 2 years ago

I agree with Leatha, that would make it easier for brokers to see the necessary information.

Leatha 2 years ago

I think the administrator should choose Enhanced List as the related list type in the Lightning App Builder.

Nada 2 years ago

I think options C and D are the way to go. The administrator needs to edit the Related List component to use the Enhanced List type, and also include the appropriate columns in the Cases related list.

Jarod 2 years ago

↳ replying to Nada

Yes, both options C and D are necessary for the brokers at DreamHouse Realty to see the required information.

Cherri 2 years ago

↳ replying to Nada

I think option D is important too, to include the appropriate columns in the Cases related list.

Ryann 2 years ago

↳ replying to Nada

I agree, option C seems like the right choice.

Bulah 2 years ago

↳ replying to Nada

Great, the administrator should make those changes to ensure the brokers have the information they need.

Helaine 2 years ago

↳ replying to Nada

Yes, both options C and D are necessary for the brokers at DreamHouse Realty.

Reiko 2 years ago

↳ replying to Nada

I think option D is also important to include the appropriate columns.

Golda 2 years ago

↳ replying to Nada

I agree, option C seems like the right choice.

Salesforce CRT-101 Exam - Topic 6 Question 85 Discussion