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Salesforce CRT-101 Exam - Topic 6 Question 48 Discussion

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.How should the administrator configure this request?
D) Add the knowledge related list to the record page
A) Add the knowledge component to the page layout.
B) Add the Knowledge component list to the page layout.
C) Add the Knowledge related list to the page layout.

Salesforce CRT-101 Exam - Topic 6 Question 48 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 48
Topic #: 6
[All CRT-101 Questions]

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

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Suggested Answer: D

by Becky at Dec 23, 2022, 12:29 PM

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Rusty
7 months ago
Adding the component list might be better, though.
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Louvenia
7 months ago
Definitely need that functionality for billing!
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Carey
7 months ago
Wait, can you really do that without the console?
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Daniela
8 months ago
I think option D is the best choice!
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Erasmo
8 months ago
Just add the Knowledge related list to the record page.
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Vanna
8 months ago
I thought the Knowledge component list was the right choice for this scenario, but now I'm second-guessing myself.
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Merilyn
8 months ago
I feel like the Knowledge related list is what we want here, but I can't recall if it should be on the page layout or the record page.
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Marilynn
8 months ago
I remember practicing a question about adding related lists, so maybe option C or D could be correct?
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Lasandra
8 months ago
I think we might need to add the Knowledge component to the page layout, but I'm not entirely sure if that's the best option.
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Melissa
8 months ago
This seems like a straightforward question about data quality monitoring tools. I'll review the options carefully and think about which one would be best suited for automating the data quality monitoring process.
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Arminda
8 months ago
Hmm, this looks like it's going to require some calculations. I'll need to carefully review the expense accounts and figure out which ones are related to selling versus general and administrative.
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Buddy
8 months ago
I'm not totally confident on this one. The organizational structure, business continuity, and management structure all seem relevant too. I'll have to weigh the options carefully.
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