MENU
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Suggested Answer: D
Get Premium CRT-101 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
12 comments · newest first
RU
Rusty
12 months ago
Adding the component list might be better, though.
LO
Louvenia
12 months ago
Definitely need that functionality for billing!
CA
Carey
12 months ago
Wait, can you really do that without the console?
DA
Daniela
1 year ago
I think option D is the best choice!
ER
Erasmo
1 year ago
Just add the Knowledge related list to the record page.
VA
Vanna
1 year ago
I thought the Knowledge component list was the right choice for this scenario, but now I'm second-guessing myself.
ME
Merilyn
1 year ago
I feel like the Knowledge related list is what we want here, but I can't recall if it should be on the page layout or the record page.
MA
Marilynn
1 year ago
I remember practicing a question about adding related lists, so maybe option C or D could be correct?
LA
Lasandra
1 year ago
I think we might need to add the Knowledge component to the page layout, but I'm not entirely sure if that's the best option.
ME
Melissa
1 year ago
This seems like a straightforward question about data quality monitoring tools. I'll review the options carefully and think about which one would be best suited for automating the data quality monitoring process.
AR
Arminda
1 year ago
Hmm, this looks like it's going to require some calculations. I'll need to carefully review the expense accounts and figure out which ones are related to selling versus general and administrative.
BU
Buddy
1 year ago
I'm not totally confident on this one. The organizational structure, business continuity, and management structure all seem relevant too. I'll have to weigh the options carefully.