Salesforce Exam CRT-101 Topic 6 Question 48 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 48
Topic #: 6

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

AAdd the knowledge component to the page layout.

BAdd the Knowledge component list to the page layout.

CAdd the Knowledge related list to the page layout.

DAdd the knowledge related list to the record page

Show Suggested Answer

Suggested Answer: D

by Becky at Dec 23, 2022, 12:29 PM

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