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Salesforce CRT-101 Exam - Topic 6 Question 111 Discussion

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.How should the administrator complete this requirement?
C) Escalation Rule
A) Auto - Response Rules
B) Validation Rule
D) Assignment Rule

Salesforce CRT-101 Exam - Topic 6 Question 111 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 111
Topic #: 6
[All CRT-101 Questions]

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


by Filiberto at May 05, 2026, 01:47 AM

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Mozell
4 days ago
I feel like Auto-Response Rules are for sending replies, not changing case ownership. I might lean towards Escalation Rules too.
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Trinidad
9 days ago
Validation Rules seem more about ensuring data quality, so I don't think that's it. Maybe it's the Escalation Rule?
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Rene
14 days ago
I remember practicing with Assignment Rules, but I don't think that's the right fit for changing ownership after a certain time.
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Johnathon
19 days ago
I think it might be an Escalation Rule since it deals with cases that have been open for a while. But I'm not entirely sure.
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Charlesetta
24 days ago
Auto-Response Rules don't seem relevant here; I feel like Escalation Rules are the best fit for changing ownership after 7 days.
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Jani
2 months ago
Validation Rules seem like they would prevent changes rather than facilitate them, so I doubt that's the answer.
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Amira
3 months ago
I remember practicing with Assignment Rules, but I don't think they specifically handle cases based on time.
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Noelia
3 months ago
I think it might be an Escalation Rule since it deals with cases that are open for too long, but I'm not entirely sure.
upvoted 0 times
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