Salesforce CRT-101 Exam - Topic 6 Question 110 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 110
Topic #: 6

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

AReduce the number of case status values to five.

BCreate a Screen Flow that shows only the correct values for status and surface the flow in the utility
bar of the console.

CReview which status choices are needed for each record type and create support processes for each
that is necessary.

DEdit the status choices directly on the record type.

Show Suggested Answer

Suggested Answer: C

Support processes allow you to define different status values for different record types on cases.

by Mitzie at Apr 08, 2026, 05:17 AM

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Robt

2 hours ago

Editing the status choices directly on the record type sounds straightforward, but I wonder if that would really address the user experience issue. It feels a bit too simple.

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Alida

5 days ago

I feel like reviewing the status choices for each record type and creating specific support processes could be more effective. But I can't recall if that would complicate things too much.

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King

10 days ago

I think creating a Screen Flow could be a smart way to tailor the experience for different cases. It reminds me of a practice question we did about customizing user interfaces.

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Jill

16 days ago

I remember we discussed how having too many status values can confuse users, so reducing them to five seems like a good idea. But I'm not sure if that's the best approach for all cases.

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