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Salesforce CRT-101 Exam - Topic 6 Question 110 Discussion

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. Thesupport process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation?
C) Review which status choices are needed for each record type and create support processes for each that is necessary.
A) Reduce the number of case status values to five.
B) Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
D) Edit the status choices directly on the record type.

Salesforce CRT-101 Exam - Topic 6 Question 110 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 110
Topic #: 6
[All CRT-101 Questions]

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Show Suggested Answer Hide Answer
Suggested Answer: C

Support processes allow you to define different status values for different record types on cases.


by Mitzie at Apr 08, 2026, 05:17 AM

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Corinne
26 days ago
I think we need to keep all ten, just in case.
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Joana
1 month ago
Reducing to five status values sounds smart!
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Robt
2 months ago
Editing the status choices directly on the record type sounds straightforward, but I wonder if that would really address the user experience issue. It feels a bit too simple.
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Alida
2 months ago
I feel like reviewing the status choices for each record type and creating specific support processes could be more effective. But I can't recall if that would complicate things too much.
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King
2 months ago
I think creating a Screen Flow could be a smart way to tailor the experience for different cases. It reminds me of a practice question we did about customizing user interfaces.
upvoted 0 times
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Jill
2 months ago
I remember we discussed how having too many status values can confuse users, so reducing them to five seems like a good idea. But I'm not sure if that's the best approach for all cases.
upvoted 0 times
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