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Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
Suggested Answer: B
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29 comments · newest first
DA
Dahlia
12 months ago
Surprised to see Request isn't listed as standard!
MA
Margurite
12 months ago
No, Ticket isn't standard, it's more like a custom thing.
DA
Dana
12 months ago
Wait, isn't Ticket a standard object?
GL
Glen
1 year ago
I think Contract is also included.
LE
Leonard
1 year ago
Definitely Case and Account are standard objects.
AL
Alexis
1 year ago
I’m pretty confident that Contract is not typically used for support cases, but I could be mixing it up with something else.
KI
Kimberlie
1 year ago
I feel like Ticket might be a term used in other systems, but I don't recall it being a standard object in Salesforce.
KI
Kimi
1 year ago
I remember practicing a question about standard objects, and I think Account is also commonly used in support scenarios.
RI
Rikki
1 year ago
I think the Case object is definitely one of the standard objects for support, but I'm not sure about the others.
EM
Emmanuel
1 year ago
Okay, let's think this through step-by-step. We need to migrate the web app, database, messaging, and data storage components to the cloud, while ensuring they can scale to 10x the current size. I think option C looks like the most comprehensive and cost-effective solution.
JE
Jean
1 year ago
I remember learning about virtualization attacks being a major concern in multitenancy environments, so I think I'll select that one.
ER
Erinn
1 year ago
Hmm, I'm a little unsure about the axis options. I'll need to read through the instructions and the table carefully to make sure I get the settings right.
IN
India
1 year ago
Seriously, who comes up with these questions? It's like they're trying to trick us with 'Ticket' and 'Request.' But hey, at least they didn't throw in 'Beehive' or 'Constellation' as options, right? *laughs nervously*
KE
Kenneth
1 year ago
Okay, let's think this through. Case, Account, and Contract – that's the holy trinity of Salesforce support objects. I'm gonna go with those and hope I don't end up in the Ursa Minor constellation after this exam.
RO
Rodney
1 year ago
I would also choose Case, Account, and Contract. They cover all the necessary aspects of support management in Salesforce.
FR
France
1 year ago
Yeah, I agree. Those three are essential for managing customer support issues efficiently.
MA
Maile
1 year ago
I think you're on the right track with Case, Account, and Contract. Those are definitely the standard objects for support in Salesforce.
WA
Wava
1 year ago
This is a classic Salesforce question. The only thing missing is a mention of Opportunity, because who doesn't love a good opportunity to close a deal, am I right? *wink wink*
RE
Reuben
1 year ago
Ah, I see what they're going for here. Ticket and Request might sound appealing, but those are more generic terms. Gotta stick to the Salesforce lingo, baby!
RE
Rebbecca
1 year ago
E) Account
CR
Cristal
1 year ago
B) Case
JO
Joni
1 year ago
A) Contract
TH
Thad
1 year ago
Hmm, I'm pretty sure Case, Account, and Contract are the standard objects available for a support use case. I mean, how else are you going to track customer issues and manage their accounts?
EV
Evangelina
1 year ago
Absolutely, Case, Account, and Contract are essential for Ursa Solar Major's service team to handle customer support efficiently.
FI
Filiberto
1 year ago
Yes, those are the standard objects available for a support use case. They help track customer issues and manage accounts effectively.
DA
Daisy
1 year ago
I think you're right, Case, Account, and Contract are definitely important for managing customer support.
AL
Alethea
2 years ago
I'm not sure about Ticket, but I definitely think Case and Account are important for support teams.
FR
Franklyn
2 years ago
I agree with Benedict, those objects make sense for managing customer support issues.
BE
Benedict
2 years ago
I think the standard objects available for a support use case are Case, Ticket, and Account.