Salesforce Exam CRT-101 Topic 3 Question 53 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 53
Topic #: 3

[All CRT-101 Questions]

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

AContract

BCase

CTicket

DRequest

EAccount

Show Suggested Answer

Suggested Answer: B

by Eden at Mar 30, 2023, 10:44 PM

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India

1 months ago

Seriously, who comes up with these questions? It's like they're trying to trick us with 'Ticket' and 'Request.' But hey, at least they didn't throw in 'Beehive' or 'Constellation' as options, right? *laughs nervously*

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Kenneth

1 months ago

Okay, let's think this through. Case, Account, and Contract – that's the holy trinity of Salesforce support objects. I'm gonna go with those and hope I don't end up in the Ursa Minor constellation after this exam.

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Maile

14 days ago

I think you're on the right track with Case, Account, and Contract. Those are definitely the standard objects for support in Salesforce.

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Wava

1 months ago

This is a classic Salesforce question. The only thing missing is a mention of Opportunity, because who doesn't love a good opportunity to close a deal, am I right? *wink wink*

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Reuben

1 months ago

Ah, I see what they're going for here. Ticket and Request might sound appealing, but those are more generic terms. Gotta stick to the Salesforce lingo, baby!

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Rebbecca

3 days ago

E) Account

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Cristal

9 days ago

B) Case

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Joni

1 months ago

A) Contract

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Thad

2 months ago

Hmm, I'm pretty sure Case, Account, and Contract are the standard objects available for a support use case. I mean, how else are you going to track customer issues and manage their accounts?

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Evangelina

3 days ago

Absolutely, Case, Account, and Contract are essential for Ursa Solar Major's service team to handle customer support efficiently.

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Filiberto

9 days ago

Yes, those are the standard objects available for a support use case. They help track customer issues and manage accounts effectively.

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Daisy

12 days ago

I think you're right, Case, Account, and Contract are definitely important for managing customer support.

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Alethea

2 months ago

I'm not sure about Ticket, but I definitely think Case and Account are important for support teams.

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Franklyn

2 months ago

I agree with Benedict, those objects make sense for managing customer support issues.

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Benedict

2 months ago

I think the standard objects available for a support use case are Case, Ticket, and Account.

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