Salesforce CRT-101 Exam - Topic 3 Question 39 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 39
Topic #: 3

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

APredefined Field Values

BGlobal Value Picklists

CDependent Picklists

DValidation Rules

Show Suggested Answer

Suggested Answer: D

by Ezekiel at Jun 28, 2022, 12:49 PM

Limited Time Offer

25%

Off

Get Premium CRT-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Idella

4 months ago

Predefined Field Values (A) seems too basic for this requirement.

upvoted 0 times

...

Nida

4 months ago

I thought Global Value Picklists (B) could be the answer too.

upvoted 0 times

...

Dahlia

4 months ago

Wait, can you really prevent reverting with just Validation Rules?

upvoted 0 times

...

Tyra

4 months ago

Totally agree with Teddy!

upvoted 0 times

...

Teddy

4 months ago

I think Validation Rules (D) would work best here.

upvoted 0 times

...

Dino

5 months ago

I remember we discussed Dependent Picklists, but I don't think they apply here since we need to restrict status changes completely.

upvoted 0 times

...

Izetta

5 months ago

I feel like Predefined Field Values might be the answer, but I can't recall if they actually prevent reverting statuses.

upvoted 0 times

...

Josefa

5 months ago

I'm not entirely sure, but Global Value Picklists could be related to controlling status values, right? I remember something about that.

upvoted 0 times

...

Blair

5 months ago

I think we might need to use Validation Rules to prevent agents from changing the status back. That sounds familiar from our practice questions.

upvoted 0 times

...

Marvel

5 months ago

Okay, let's see. The company needs to view responses and collect feedback, so I'm thinking Microsoft Forms might be the way to go since it's designed for creating and analyzing surveys and polls.

upvoted 0 times

...

Anglea

5 months ago

This question seems to be testing my knowledge of different Session Border Controller (SBC) architectures and how they relate to realm bridging. I'll need to carefully read through the options and think about the key characteristics of each architecture.

upvoted 0 times

...

Dorothea

5 months ago

I'm pretty confident that A and B are the right answers here. The question is asking for channel type combinations that are appropriate for gating content, and those two options seem to fit that criteria best.

upvoted 0 times

...

Dierdre

5 months ago

Yeah, I remember something about singular matrices from our practice questions. It sounds like that could be the reason we wouldn't get a unique solution here.

upvoted 0 times

...