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Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
Suggested Answer: D
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13 comments · newest first
ID
Idella
12 months ago
Predefined Field Values (A) seems too basic for this requirement.
NI
Nida
12 months ago
I thought Global Value Picklists (B) could be the answer too.
DA
Dahlia
12 months ago
Wait, can you really prevent reverting with just Validation Rules?
TY
Tyra
1 year ago
Totally agree with Teddy!
TE
Teddy
1 year ago
I think Validation Rules (D) would work best here.
DI
Dino
1 year ago
I remember we discussed Dependent Picklists, but I don't think they apply here since we need to restrict status changes completely.
IZ
Izetta
1 year ago
I feel like Predefined Field Values might be the answer, but I can't recall if they actually prevent reverting statuses.
JO
Josefa
1 year ago
I'm not entirely sure, but Global Value Picklists could be related to controlling status values, right? I remember something about that.
BL
Blair
1 year ago
I think we might need to use Validation Rules to prevent agents from changing the status back. That sounds familiar from our practice questions.
MA
Marvel
1 year ago
Okay, let's see. The company needs to view responses and collect feedback, so I'm thinking Microsoft Forms might be the way to go since it's designed for creating and analyzing surveys and polls.
AN
Anglea
1 year ago
This question seems to be testing my knowledge of different Session Border Controller (SBC) architectures and how they relate to realm bridging. I'll need to carefully read through the options and think about the key characteristics of each architecture.
DO
Dorothea
1 year ago
I'm pretty confident that A and B are the right answers here. The question is asking for channel type combinations that are appropriate for gating content, and those two options seem to fit that criteria best.
DI
Dierdre
1 year ago
Yeah, I remember something about singular matrices from our practice questions. It sounds like that could be the reason we wouldn't get a unique solution here.