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A user at Universal Containers left the company. The administrator needs to create new user
for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
Suggested Answer: A
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To free up user licenses for new users, the administrator should deactivate the former employees user record. This will prevent them from logging in and using Salesforce resources, but preserve their historical activities and data. Deleting or freezing user records will not release user licenses. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5
6 comments · newest first
LE
Lenita
10 hours ago
I think deleting the user is a bad idea.
CL
Clare
6 days ago
Just deactivate the old user, super easy!
AS
Ashlyn
11 days ago
I’m a bit confused about whether deleting the user record is necessary. Wouldn't deactivating it still keep the data intact?
OL
Olive
16 days ago
I feel like changing the former user's record to the new user isn't the right approach. That seems like it could cause confusion later on.
EM
Emiko
21 days ago
I remember a practice question where we had to decide between deleting and freezing a user record. I think deactivating is the safest option here.
JA
James
26 days ago
I think we might need to deactivate the former employee's user record to free up a license, but I'm not entirely sure.