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Salesforce Exam CRT-101 Topic 2 Question 77 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 77
Topic #: 2
[All CRT-101 Questions]

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with

just the product team.

How should the administrator leverage Salesforce to help the team collaborate?

Show Suggested Answer Hide Answer
Suggested Answer: A, D

Two options that should be added to Lightning record pages to make sales reps aware when they are speaking with high-profile customers are:

Custom Component, which can display a custom message or icon on the record page based on certain criteria such as account rating or industry. For example, an administrator can create a custom Lightning Web Component that shows a star icon on account record pages if account rating is Hot or Warm.

Component Visibility Filter, which can control when a component is visible on a record page based on field values of that record. For example, an administrator can add a component visibility filter to an existing component such as Path or Highlights Panel that makes it visible only if account rating is Hot or Warm. Highlight Panel, Action and Recommendations, and Rich Text Area are not options that can be used to make sales reps aware when they are speaking with high-profile customers. Reference: https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5


Contribute your Thoughts:

Regenia
2 days ago
A Chatter Private Group makes the most sense here. Can't have the whole company weighing in on these internal discussions!
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Alyce
13 days ago
I prefer using Quick Actions to log communication, it's more efficient.
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Tijuana
14 days ago
I agree with Arlette, a private group would be more secure for sharing feedback.
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Wynell
14 days ago
I agree, a private Chatter group is the way to go. Keeps things organized and confidential for the product team.
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Marjory
15 days ago
David, you're cracking me up! Seriously though, a private group is the way to go - no need for the whole company to be in on the brainstorming sessions.
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Arlette
26 days ago
I think we should create a Chatter Private Group.
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