Discuss Salesforce CRT-101 Exam Topic 2 Question 63

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

ACreate a queue and a criteria-based sharing rule.

BCreate a predefined case team and an assignment rule.

CCreate a user-based sharing rule and an ad-hoc case team.

DCreate an auto-response rule and a public group.

Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5

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43 comments · newest first

Annice 11 months ago

I feel like D is just off the mark for this scenario.

Virgina 12 months ago

Option C sounds good too, but not sure about user-based sharing rules.

Kiera 12 months ago

Wait, can a predefined case team really handle this? Not sure.

Linsey 12 months ago

Totally agree, queues are super effective for this!

Kristin 1 year ago

I think option A makes the most sense for tracking cases.

Buck 1 year ago

I don't recall much about auto-response rules, so option D feels off to me. I think we need something more direct for case access.

Lenna 1 year ago

I practiced a similar question where sharing rules were involved. Option C seems plausible, but I’m not confident about user-based sharing rules for this scenario.

Muriel 1 year ago

I'm not entirely sure, but I remember something about case teams. Option B could work, but I feel like it might not cover the read/write access requirement fully.

Britt 1 year ago

I think option A sounds familiar, especially with the criteria-based sharing rule. It might be the right way to give access based on the product.

Tayna 1 year ago

Okay, I think I've got it. The key is to set up a system that automatically assigns the new cases to the two lead engineers and gives them the necessary access. Option B sounds like the way to go - create a predefined case team and an assignment rule.

Goldie 1 year ago

I'm a bit confused by the wording of the question. It mentions an "automated solution", so I'm not sure if a user-based sharing rule would be the best approach. Maybe option A with a criteria-based sharing rule would be more appropriate.

Lisha 1 year ago

Hmm, this seems like a straightforward case of needing to grant the two lead engineers read/write access to all new cases related to the new product. I'm leaning towards option B, creating a predefined case team and an assignment rule.

Junita 1 year ago

I think this question is testing our understanding of case management and sharing rules. I'll need to carefully consider the options and think through the requirements.

Nana 1 year ago

Hmm, I'm a bit unsure about this one. The requirements seem specific, and I want to make sure I understand them fully before answering. Let me re-read the question carefully.

Tiffiny 1 year ago

Okay, let's see. The question mentions the Aviatrix Controller is deployed in AWS, so an S3 bucket seems like the most logical place for the backup file.

Iesha 1 year ago

Ah, I see now. The three levels of a Pay Group are invoice, supplier, and supplier's site. I'll make sure to select those three choices.

Muriel 1 year ago

I remember similar questions about actuarial reserves, but this one is tricky. Could it be B?

Sherita 1 year ago

I heard Universal Containers is also introducing a new product called 'Case Herding 2000' - it's like a digital cattle prod for your support team. Guaranteed to get those cases moving!

Junita 1 year ago

Ah, the age-old dilemma of case management. I wonder if they've considered just yelling the cases at the engineers from across the room. Might be more efficient than all this 'automation' nonsense.

Sue 1 year ago

↳ replying to Junita

D) I think the engineers would prefer a more organized approach.

Kenneth 1 year ago

↳ replying to Junita

C) Create a user-based sharing rule and an ad-hoc case team.

Frederica 1 year ago

↳ replying to Junita

B) That sounds like a good idea. It would streamline the process.

Rodolfo 1 year ago

↳ replying to Junita

A) Create a queue and a criteria-based sharing rule.

Socorro 1 year ago

D? Really? An auto-response rule and a public group? That sounds like a recipe for chaos. I'll pass on that one.

Genevive 1 year ago

↳ replying to Socorro

C) Create a user-based sharing rule and an ad-hoc case team.

Cherrie 1 year ago

↳ replying to Socorro

B) Create a predefined case team and an assignment rule.

Jin 1 year ago

↳ replying to Socorro

A) Create a queue and a criteria-based sharing rule.

Sommer 2 years ago

I'm leaning towards A. A queue and a criteria-based sharing rule seems like a more automated and scalable solution.

Rosio 1 year ago

↳ replying to Sommer

A queue and criteria-based sharing rule would definitely streamline the process for the new product cases.

Simona 1 year ago

↳ replying to Sommer

I think A is the most efficient way to give the lead engineers access to the cases.

Vince 1 year ago

↳ replying to Sommer

I agree, A seems like the best option for this requirement.

Kristine 2 years ago

Hmm, I'm not so sure. C seems like a viable option too. A user-based sharing rule and an ad-hoc case team could work just as well.

Amos 1 year ago

↳ replying to Kristine

User 3: I'm not so sure. C seems like a viable option too. A user-based sharing rule and an ad-hoc case team could work just as well.

Artie 1 year ago

↳ replying to Kristine

User 2: I agree with Artie. That sounds like the most efficient solution.

Fairy 1 year ago

↳ replying to Kristine

User 1: I think A is the best option. Create a queue and a criteria-based sharing rule.

Laurel 2 years ago

I think the answer is B. A predefined case team and an assignment rule would be the best way to give the two lead engineers the necessary access.

Vivienne 1 year ago

↳ replying to Laurel

Creating a predefined case team and an assignment rule would definitely streamline the process for the lead engineers.

Vivienne 1 year ago

↳ replying to Laurel

I agree, option B seems like the most appropriate solution for this scenario.

Lindy 1 year ago

↳ replying to Laurel

Creating a predefined case team and an assignment rule would definitely streamline access for the lead engineers.

Lindy 1 year ago

↳ replying to Laurel

I agree, option B seems like the most appropriate solution for this scenario.

Tyisha 2 years ago

Creating a predefined case team and an assignment rule could also work, but I think option A is the best choice.

Frederick 2 years ago

I agree with Sheridan. That way the lead engineers can have access to all new cases related to the new product.

Sheridan 2 years ago

I think the administrator should create a queue and a criteria-based sharing rule.

Salesforce CRT-101 Exam - Topic 2 Question 63 Discussion