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Salesforce Exam CRT-101 Topic 2 Question 63 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 63
Topic #: 2
[All CRT-101 Questions]

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

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Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


by Junita at Dec 13, 2023, 04:43 AM

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Sherita
25 days ago
I heard Universal Containers is also introducing a new product called 'Case Herding 2000' - it's like a digital cattle prod for your support team. Guaranteed to get those cases moving!
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Junita
28 days ago
Ah, the age-old dilemma of case management. I wonder if they've considered just yelling the cases at the engineers from across the room. Might be more efficient than all this 'automation' nonsense.
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Frederica
11 days ago
B) That sounds like a good idea. It would streamline the process.
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Rodolfo
12 days ago
A) Create a queue and a criteria-based sharing rule.
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Socorro
1 months ago
D? Really? An auto-response rule and a public group? That sounds like a recipe for chaos. I'll pass on that one.
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Cherrie
2 days ago
B) Create a predefined case team and an assignment rule.
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Jin
11 days ago
A) Create a queue and a criteria-based sharing rule.
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Sommer
1 months ago
I'm leaning towards A. A queue and a criteria-based sharing rule seems like a more automated and scalable solution.
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Simona
11 days ago
I think A is the most efficient way to give the lead engineers access to the cases.
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Vince
15 days ago
I agree, A seems like the best option for this requirement.
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Kristine
1 months ago
Hmm, I'm not so sure. C seems like a viable option too. A user-based sharing rule and an ad-hoc case team could work just as well.
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Artie
10 days ago
User 2: I agree with Artie. That sounds like the most efficient solution.
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Fairy
21 days ago
User 1: I think A is the best option. Create a queue and a criteria-based sharing rule.
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Laurel
2 months ago
I think the answer is B. A predefined case team and an assignment rule would be the best way to give the two lead engineers the necessary access.
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Vivienne
21 days ago
Creating a predefined case team and an assignment rule would definitely streamline the process for the lead engineers.
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Vivienne
24 days ago
I agree, option B seems like the most appropriate solution for this scenario.
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Lindy
25 days ago
Creating a predefined case team and an assignment rule would definitely streamline access for the lead engineers.
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Lindy
27 days ago
I agree, option B seems like the most appropriate solution for this scenario.
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Tyisha
2 months ago
Creating a predefined case team and an assignment rule could also work, but I think option A is the best choice.
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Frederick
2 months ago
I agree with Sheridan. That way the lead engineers can have access to all new cases related to the new product.
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Sheridan
2 months ago
I think the administrator should create a queue and a criteria-based sharing rule.
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