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Salesforce Exam CRT-101 Topic 1 Question 87 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 87
Topic #: 1
[All CRT-101 Questions]

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


by Brynn at Oct 24, 2024, 05:23 PM

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Jenelle
1 months ago
Case Dashboard Refreshes? Really? That's like trying to put out a fire with a squirt gun. Gotta go with D on this one.
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Sherly
2 days ago
B) Case Dashboard Refreshes
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Elroy
15 days ago
A) Case Escalation Rules
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Ramonita
1 months ago
Haha, I bet the support manager is already on edge about these slow response times. D definitely looks like the best choice to get those cases moving faster.
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Beula
23 hours ago
C) Case Scheduled Report
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Lavera
2 days ago
B) Case Dashboard Refreshes
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Keneth
3 days ago
A) Case Escalation Rules
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Art
2 months ago
I'm torn between A and D, but I think D is the correct answer. Case Escalation Rules could work, but Assignment Rules are more targeted for this use case.
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Kristel
9 days ago
Yes, D is the right choice. It will help in assigning unassigned Cases to an urgent queue.
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Huey
13 days ago
Yes, D is the right choice for this situation.
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Lanie
16 days ago
I agree, Assignment Rules would be the best option to meet the requirement.
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Jeanice
1 months ago
Case Escalation Rules could work, but Assignment Rules are more specific for this scenario.
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Rodolfo
1 months ago
I agree, Assignment Rules would be the best option to meet the requirement.
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Rene
1 months ago
I think D is the correct answer. Assignment Rules are more targeted for this use case.
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Wilson
2 months ago
I think D is the correct answer. Assignment Rules are more targeted for this use case.
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Phil
2 months ago
Option D seems like the way to go here. Case Assignment Rules should allow us to automatically route unassigned cases over 2 hours old to a dedicated urgent queue.
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Lonny
2 months ago
I'm not sure, but I think Case Escalation Rules could also help in escalating the Cases to the support manager.
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Terina
2 months ago
I agree with Lanie. Case Assignment Rules would automatically assign unassigned Cases to the urgent Case queue.
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Lanie
2 months ago
I think the answer is D) Case Assignment Rules.
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